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“Beat Up Rooms/Furniture” 2 of 5 stars
Review of Wyndham New Orleans - French Quarter

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Wyndham New Orleans - French Quarter
3.0 of 5 Hotel   |   124 Royal St., New Orleans, LA 70130 (French Quarter)   |  
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Ranked #114 of 153 hotels in New Orleans
Houston, Texas
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
“Beat Up Rooms/Furniture”
2 of 5 stars Reviewed March 14, 2013

Stayed at the Wyndham for a trip with about 10 friends. The staff was very polite. The lobby was cool! The rooms were lacking. Several of the rooms they assigned us to had interior facing windows, allowing all hotel guests to see inside the room, and creating a claustrophobic room. The furniture in the rooms was scuffed, beaten up, and was in poor condition. Rooms are in need of a "refresh".

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamFQService, Guest Relations Manager at Wyndham New Orleans - French Quarter, responded to this review, March 15, 2013
I'm happy to hear about the polite staff and that you liked the lobby. I'm disappointed to hear about the furniture and the rooms. We appreciate the feedback, thank you for taking the time write the review.
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971 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
Rockville, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 13, 2013

Booked a "deluxe" room and was unknowingly put into a regular sized room. After the first night, We Inquired about a possible upgrade and was informed we could pay $20 extra for the deluxe room (that we had already reserved and were already paying the deluxe room rate). After pointing this out, they would not refund the difference from the first night, and only offered to change the room. Did not appreciate the dishonesty here, or the total lack of sincerity in their apologies. They made a truly feeble attempt to fix the situation (and no, I don't want a free appetizer for my troubles at your one-step-above-Bourbon street-vendor-food restaurant). The manager on duty told us the reservation stated it was only "based on availability," which I immediately pointed out that it did not say that ANYWHERE on the reservation. He also said it would be "a few minutes" to get our new room, and that they were cleaning it "now." Turned out when we called 20 minutes later, that it would be another 45 minutes, This was a huge hassle and disrupted our plans for the day, as we had to wait in order to move our stuff - time we should have spent in the quarter. They are in the midst of trying to convert a very mediocre Holiday Inn location into a Wyndham brand hotel and there are clear growing pains in the process. The rooms are clean, but the walls are thin, and if you're anywhere near the elevators, you will hear them all night. Ultimately, I probably would have been happy with them had they put any real effort forward to make the situation right, but that was not afforded to our group. Will absolutely look elsewhere for future stays in the quarter, and will not be considering Wyndham for any future business travel, either.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamFQService, Guest Relations Manager at Wyndham New Orleans - French Quarter, responded to this review, March 14, 2013
I'm sorry to hear about the service you received and the lackluster response you received to your issue. I wish it had been handled better. Growing paints or not, it should have been handled better. Thank you for the feedback and it is something that we will be monitoring in the future. I invite you stay with Wyndham again and I hope that we can do more than just make up for the problems you encountered.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wyndham New Orleans - French Quarter

Address: 124 Royal St., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #114 of 153 hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wyndham New Orleans - French Quarter 3*
Reservation Options:
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Also Known As:
Holiday Inn New Orleans French Quarter Hotel New Orleans
Holiday Inn French Quarter
New Orleans Holiday Inn

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