We spent four nights at Sully Mansion. We were part of a large group that occupied all the rooms. In reading some of the other comments, it now seems possible that Nancy and Guy (the proprietors) are more comfortable with smaller groups than with having the Mansion taken over by one large group. I say this because our experience more closely approximated that of the wedding party (JoW) than the happy couple (jerrauldjones).
To be sure, the Mansion is a beautiful place and it is nicely located in the Garden District, with great proximity to public transit. From what we could tell, most of the rooms live up to the descriptions offered on the web site, though that wasn't true for our room. We were in the room with the separate entrance. It offered great privacy, but little else in the way of comfort. The furniture is unimpressive, the bathroom small, and the bed sags badly. So I would caution visitors to avoid this particular room.
Guy seemed to be mostly about the business; while not exactly rude, he was hardly engaging for most of our stay (he warmed up considerably the last night...). Nancy was often inexplicably mean-spirited, especially in her treatment of the younger people in our group (20-somethings). She chastised them for noise (although they didn't disturb anyone), for late-night returns to the hotel (although they were visiting the land of Mardi Gras and Bourbon Street), and even, on one occasion, for wearing shoes that she (Nancy) decided were inappropriately loud for the inn. On the other hand, she, too, was quite willing to help others in our party, offering suggestions for restaurants and sharing New Orleans knowledge.
So there may be two different sides to the Mansion and its owners. If you're a bit older and traveling as a single or a couple, I suspect you'll find Nancy and Guy helpful and the rooms (provided you avoid the one with the separate entrance) comfortable. If you're a bit younger, or traveling as part of a group of eight (taking up four of the rooms), I would caution that you might find Nancy and Guy sometimes perfunctory and sometimes rude.
Don't take the room with the separate entrance.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October is a busy time of year for innkeepers in New Orleans and we have seen our share of large groups come and stay at the inn. We apologize to anyone who had felt us to be short tempered and there is not excuse to be anything less than gracious to our guests. One of the downsides of living in site is when guests come home extremely 'happy' at three in the morning and take an hour or two to settle in for the night. It does make it difficult as innkeeper to arise graciously the next morning to make breakfast and tend to guest rooms and their requests. We will own feeling a little raw after two nights of deprived sleep. Our location in the Garden District does buffet us a little bit from the late night, Bourbon Street crowd and we are out of practice for operating on few hours sleep. We are sorry they found the room inadequate although the bed and furnishings are new. Hopefully on their next stay in New Orleans they will find accommodations which better meet their expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.