First off, be advised that this is NOT a hotel but a time share, which is a trade off if you are looking for a bedroom suite setting. However, for those of us accustomed to a Hampton Inn setting which gives us bedroom suites with hotel services (and free breakfast), be warned... you will not get extras unless you ask for them(you won't get the breakfast, unless it's one particular day when there is a promotional, or if you are signing up for a timeshare presentation).
I'll give you "cons" and some "pros"
First, the "Cons", which are each denoted with the "(-)
(-)The check in is pleasant and the concierge gives you a welcome packet (which you learn is actually the start of a timeshare sales process). The concierge also told us that they'll check up on you and yet no call came. I was not impressed. However, the reminder call came when we booked the sales presentation, as well as a note slipped under the door.
(-)There was a major WiFi problem. The staff asks, as well as the brochure states to contact ATT. The Hotel won't do it for you. You are told to call AT&T, who has no actual way of correcting your room WiFi. The Hotel was unresponsive to the problem. If you have children who are into tech or if you have wifi on your phone and want to save on data, then you have a problem.
(-)No extra shampoos or toiletries, even though they were aware of 4 people in the room. I had to ask for them, as well as advise of the towel issue. There is an advertised towel exchange, but really???? For a hotel, we have to exchange towels? To the credit of the hotel, there was a response and for the last 3 nights of my stay, we were given a stack of towels laid on the sofa of the suite whenever we returned from a day visit in New Orleans or other places.
That being said, it's the little things that make a vacation a vacation and these guys didn't seem to get it.
I can get extra shampoo at home, fetch towels from my linen closet and haggle with my satellite/router people on my own time but on vacation, it's not what I want to do. What I am trying to illustrate is that your vacation place should anticipate and take away some of the day to day ops that you would undertake when you are home. I did not get that indication from this particular hotel.
(-)Staff not consistent on message of friendliness. Some of the staff are very friendly - even the ones who aren't trying to sell you the time share. Some were not - and they actually seemed bothered to be helping you. I found them to be sometimes quite short with kids. Also, there were inconsistent greetings of "hello" or "good morning". Again, it appeared that the ones trying to sell the timeshares were friendlier, for obvious reasons. Yet, what was ironic is that the serving staff(such as the ones who prepped coffee in the morning were more receptive to helping, than the front desk. I was actually told to check back for the status of requests (such as reserving a cab) with the front desk, after asking for one. You'd think that they'd note your room number and call you when the job was done. Again, I had a lot of follow through with the timeshare sales staff....
(-) The paragraph above provides an excellent transition to the next point.... Note that the concierge service is actually different from hotel. They are a timeshare sales staff who will try to get you into a sales presentation with the lure of "gifts" (they insist on calling them gifts), which are simply discounted prices on various tours. As for the discounted prices, that's all you get. You will get a confusing process to advise you about the how and when the tour is available, and how you are to get to the tour and that you are on your own to return to the hotel via mass transit (trolley or bus). The conceirge even at one point sarcastically apologized for the process being confusing (as thought my little mind was not grasping it). It finally came home when I went on the tour company (grey line bus in downtown New Orleans) indicated that the concierge used the wrong confirmation number.... seems like I was not the only one confused. I would avoid engaging the timeshare staff for "deals".
(-) No shuttles to the airport are provided, or even a shuttle to the French Quarter, which would have been a plus, since the quarter was not that far away and is supposedly a convenient draw for the hotel (IE it's advertised as having access to downtown New Orleans etc).
(-)That being said,the timeshare presentation is worth breakfast if you want grub for one morning and have about 60-90 minutes to kill (esp if you are not inclined to buy into Wyndham properties). I own Disney Vacation Club and was not interested and the sales people caught on. Only one of the sales people broke protocol and the fangs came out when he realized that we were not prospects. When he was told about why we were not interested (being prospects we received the above treatment, we wondered how the treatment would be as a member), he was not interested. He grunted, nodded and walked away. Once more, note that the gifts are not gifts, per se, but discounted tours (so you are still paying for your gifts, but not your breakfast for that morning).
(-) Staff will not advise you of amenities (Like video game system being available for children). I found it on my own and when I did I found that there were a poor choices in games, which were out dated or animal hunting games (great message for kids).
(-)Staff was quick to scoop up any happy hour stuff if they were put out for social's etc.
There were two "Pros", denoted with (+)
(+)Some of the staff was very accommodating in the early morning and got coffee put out early when asked. So it's a crap shoot depending on whom you get.
(+) Location is pretty good though. But note that there is pan handling around hotel and it that bothers you, then be wary. The trolley comes in front of the hotel. Under repair when I stayed but a mass transit bus was available.
Overall, if you have a pretty thick skin, and have no problem asking for things when you are on a vacation, this place isn't bad. But if your idea of a vacation is to not be pressured for sales and to have someone else be in the driver's seat for a few days, you might want another place.
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- Also Known As:
- Avenue Plaza Hotel New Orleans
- Avenue Plaza New Orleans