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“Very pleasant staff, comfortable rooms” 5 of 5 stars
Review of Avenue Plaza Resort

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Avenue Plaza Resort
3.5 of 5 Hotel   |   2111 St. Charles Ave., New Orleans, LA 70130   |  
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Ranked #60 of 155 Hotels in New Orleans
Certificate of Excellence 2014
GREEN BAY
Top Contributor
434 reviews 434 reviews
58 hotel reviews
Reviews in 148 cities Reviews in 148 cities
205 helpful votes 205 helpful votes
“Very pleasant staff, comfortable rooms”
5 of 5 stars Reviewed January 26, 2014

Couple with older parents visiting New Orleans. Booked through Booking.com for a decent rate. Front desk, valet, and hospitality staff could not have been more friendly or helpful. Beds were comfortable in our rooms - 1 bedroom queen suite and 1 efficiency king. Nice fitness center, on site laundry, in room safe, and free wifi. St Charles streetcar stops right in front and the car was available within 5 minutes of calling every time. Easy in to French Quarter and great access to Garden District including Magazine Street.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Avenue Plaza Resort, responded to this review, January 27, 2014
Thank you for taking the time to provide this feedback including transportation information to the French Quarter. We appreciate your kind words regarding our staff. It’s great to hear you enjoyed some of the onsite amenities we offer such as the fitness center. We look forward to your next visit.
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437 reviews from our community

Traveler rating
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    53
    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Ft Myers, FL
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 25, 2014

We came to New Orleans for our third time to stay here. LaTosha at the front desk and Jerome Junior and Senior continue to be delightful and helpful. We asked a special favor of Latosha at front desk and she said she would do if able. What a wondefful surprise for us! The renovations and updates have been completed! The rooms are lovely! We love that the St Charles St street car is just out the door. Christmas in NOLA is such fun, even if it was chilly for us Floridians.

Room Tip: We love the rooms on front of building so we can watch the streetcars.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Avenue Plaza Resort, responded to this review, January 27, 2014
Thank you for taking the time to provide this feedback. We appreciate your kind words regarding LaTosha and Jerome. We think it’s very important to recognize great Count On Me service. We are glad you enjoyed the renovations and updates. We look forward to your next visit.
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West Monroe, Louisiana
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 23, 2014

We live in Louisiana so we are very familiar with New Orleans hotels. Compared to CBD hotels, this hotel is a great value. It is in a beautiful area of New Orleans just a few miles from major attractions. The studio suite is larger than most hotel rooms, and the kitchenette was very nice and included a full size fridge. However, the check in process was tedious. There was one clerk (Ashley, I believe) checking in patrons. She was very pleasant to the couple she was working with, but she was slow. Another clerk came up to wait on us, but she appeared to be preoccupied and disinterested. Two other staff members at the other end of the counter just waited to present the guests a "welcome packet" even though there were 6 guests behind us waiting to check in. Another concern was the extremely small bathroom. There was no space in the bath to keep toiletries, but there was a small counter outside the bath. Our major complaint was the stand up shower which had an awful smell, and the lack of hot water in Room 423. The shower had the smell of a old sour mop, and the odor did not dissipate until the shower door remained open a day. We did call the front desk about the hot water and were told the hot and cold controls were switched. By the time we realized that didn't work, we had cold showers a couple of times.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keller, Texas
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 22, 2014

Our first trip to New Orleans ever! Met my brother and sister-in-law for a week of fun and history. Our experience at this place was very good. A comfortable efficiency room with kitchen was made available right down the hall from our travel companions. Comfy bed, very clean, and everything I needed. A friendly, welcoming staff went out of their way to make us feel at home. The streetcar stop was right outside the door making our daily outings so easy. By midweek we pretty much had a lay of the land. Good times, good lodgings!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Avenue Plaza Resort, responded to this review, January 25, 2014
Hi Lucas,

Thank you for taking the time to provide such great feedback. We’re happy to hear you enjoyed your unit accommodations and our friendly staff. It sounds like you and your family had a wonderful vacation. Again, thank you for reaching out and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 17, 2014

From the moment we entered the lobby we were greeted with big smiles, the entire staff was friendly and helpful all week, anything we asked for, more towels, extra toilet paper and tissues they did not charge extra or deny. They knew how to get around, what to point out to see. I just can't tell you how nice and helpful they all were. As for clean, we thought the pots and pans were brand new, the carpet was vacuumed even behind the night table, I saw when I dropped my glasses back there. We had a studio room two queen beds, very comfortable, the room was a good size, and the bathroom a little small but the stall shower was large. We were three in the room and did not feel crowded. It was a pleasant place to stay. I definitely recommend it . No one bothered us about time shares after the first question; we told them we were not interested We ate in the restaurants close by and even ordered in food, the staff had good suggestions and if they didn’t have a menu they printed one for us. . The tram was across the street, travel was easy we visited the French Quarter where we dined and shopped, one day we took as bus tour around the city and a steamed boat ride on the Mississippi.

Room Tip: we were facing one of the courtyards, it was very quiet
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Avenue Plaza Resort, responded to this review, January 21, 2014
Thank you for taking the time to provide this feedback including transportation information for future guests. We appreciate your kind words regarding our resort staff and we're so glad we were able to fully accommodate your needs while on vacation. Again, thank you for reaching out and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clark, Pennsylvania
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 5, 2014 via mobile

We thoroughly enjoyed our stay in this one bedroom condo. The streetcar makes frequent stops outside your front door, valet parking was extremely reasonable, the rooms were very clean, the front desk was overly nice and we had a great view of the city & the Superdome. If only the elevator didn't make enough noise to make you feel like you were under the streetcar all night. It was loud! No other way to describe it. I would definitely stay again, but I would have to insist on a room that was not next to this cursed elevator.

Stayed January 2014, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubWyndham, Social Media Team at Avenue Plaza Resort, responded to this review, January 7, 2014
Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We’re glad you enjoyed our resort location to area activities. We are sorry to hear you experienced some difficulties with the elevator noise during your stay. Please know this is not our Wyndham standards. We strive to provide a home away from home to all our guests with satisfactory facilities and accommodations. We will ensure we check on the issue to eliminate any future occurrences and enhance the guest experience. Again, thank you for your feedback and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boxborough, Massachusetts, United States
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 1, 2014

Just spent a week with a family of four. Plenty of room in a one bedroom and very nice kitchenette. The pullout couch was very comfortable and the bed was great. The staff is first class, very friendly and helpful. It was too cold for us to use the pool but the courtyard looked lovely. The location is great. The street car is right across the street. Its a 15 minute ride to the French Quarter, Arena and Superdome. The Garden district is lovely. We would stay here again.

Room Tip: We stayed in room 1203. Corner unit overlooking St. Charles street. Some street noise even on the...
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Avenue Plaza Resort

Address: 2111 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Avenue Plaza Resort 3.5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Avenue Plaza Hotel New Orleans
Avenue Plaza New Orleans

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