My husband and I were celebrating our 33rd wedding anniversary and thought the Chateau Hotel would be just the right place to stay. We booked the hotel through booking.com. A few days before we arrived, my husband called the front desk and told them that we were celebrating this special occasion, and asked if we could have one of the more romantic rooms. The lady said she would take care of us. Well...
We arrived around 1:30 p.m., and were taken to a nice building across the street from the main building. We were on the second floor, room 54. Let me just say this. Room 54 should be discounted. It was a decent size room, with two queen beds, exposed brick, nice marble bathroom with a good shower, and very clean. However, it was a dark room, with one window overlooking the parking lot, which was not exactly the romantic room we had in mind. The television was so small we could hardly see it from the bed. If watching sports, you could not see the score, and it was not a flat screen, but the old kind.
My husband asked the front desk if we could be moved, but he was told to check back the next day. Since we had called ahead of time, we were disappointed that we could not be accommodated as requested. We did not want to have to pack up the next day to move (if a room even became available). We were spending four nights. One quarter of our stay was already in a room we were not exactly thrilled with. Should we have moved if something became available the next day? Probably. But we didn't.
I believe we had the worst room of all. So much for calling ahead. We had the opportunity to see the suite next to us and it was absolutely gorgeous. While this was a suite, I imagine that the other queen rooms were all very nice and much better than room 54, although I did not see any other rooms personally, except in the brochure and online.
OK, that disappointment aside, I want to focus on the positives.
The cleaning and service staff were very accommodating and helpful. A couple of times we decided not to have the room cleaned, since we had plenty of towels, etc. We put the do not disturb sign on our door and were not bothered. But, each time we did that, we were brought clean towels, shampoo, etc. in a bag which was left by our door. How nice! The provided breakfast, while basic, was a nice touch, and we enjoyed that. The people who brought the breakfast to our room were very friendly. The beds were extremely comfortable. Our building was nice, with an Autumn wreath on the front door, very homey. We felt safe and enjoyed the location. There was a small fridge (in the closet) which came in handy.
I would recommend this hotel, just not room 54. It's not an awful room by any means, but not the romantic room we had envisioned and requested.
- Official Description (provided by the hotel):
- Guests of the Chateau Hotel can enjoy an afternoon relaxing by the pool, set amongst a beautifully landscaped courtyard with classic statuary and fountains. In the evening, the courtyard transforms into a romantic setting for guests to enjoy evening cocktails at the Patio Bar before a night out on the town. The Chateau Hotel is perfectly positioned just two blocks from famed attractions such as Jackson Square, Bourbon Street, the Old French Market and the Mississippi River.We invite you to stay at the Chateau Hotel where you will be treated like royalty in a timeless and intimate setting as a visitor to our exciting city. ... more less
- Reservation Options:
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- Also Known As:
- Chateau Hotel New Orleans
- Chateau Motor Hotel
- Chateau New Orleans