I was traveling with 3 other women on our yearly trip. Three of the four of us are teachers, so we're always looking for affordable places to stay. The Chateau Hotel is certainly one of those places! It was in an amazing location, near Bourbon St (we didn't care too much about this), and only a couple of blocks from Cafe Beignet (that's what we cared about)!
The outsides of the building(s) were beautiful!! We were all super excited when we got there. The room wasn't anything write home about, but we didn't spend a lot of time in the room, so it worked fine for us. There were some cleanliness problems the first day, hair in the bathroom, the carpet in the room could use a good cleaning, and there was some trash left over from previous guests. It wasn't as bad as it sounds, and they fixed it the next day.
My problem with the hotel is with its service. I talked to four different people at the front desk, all but one were very short with me and not too friendly. The only front desk person who I felt cared about our stay was the man I talked to at check-out.
The worst part was breakfast. It was included in our rate and was suppose to be delivered to our room. Now, I mentioned that three of us were teachers, we are very careful with our money (please remember this when you read these comments). The first day we didn't get our breakfast, we had to call down about it and then pick it up ourselves. The second day we received a call from the breakfast guy basically saying, "Good Morning. Your breakfast will be up in about 10 min, TIPS ARE APPRECIATED." Needless to say, we were not happy about that. I called down and asked if I could pick up our breakfast (we didn't want to tip someone that tells you to tip). We were allowed, but told to bring everything back to the kitchen when we were done. We did. The next day, we received the same call. We were all super tired and noone wanted to go down and get breakfast, so we just had the guy bring it up and tipped him, HOWEVER, we were still asked to bring everything back to the kitchen when we were finished!!! We were paying guests and should not have had to work. Luckily the last morning there was someone else working and it went smoothly. When I talked to the desk about it they said the guy was new and they'd talk to him about it. It was just aggrivating.
The bell staff was VERY friendly and nice!
So, if you're not too overly concerned with service, this is a wonderful place to stay!!
- Also Known As:
- Chateau Hotel New Orleans
- Chateau Motor Hotel
- Chateau New Orleans
- Official Description (provided by the hotel):
- Guests of the Chateau Hotel can enjoy an afternoon relaxing by the pool, set amongst a beautifully landscaped courtyard with classic statuary and fountains. In the evening, the courtyard transforms into a romantic setting for guests to enjoy evening cocktails at the Patio Bar before a night out on the town. The Chateau Hotel is perfectly positioned just two blocks from famed attractions such as Jackson Square, Bourbon Street, the Old French Market and the Mississippi River.We invite you to stay at the Chateau Hotel where you will be treated like royalty in a timeless and intimate setting as a visitor to our exciting city. ... more less
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