First impression - WOW!, Upon arrival the staff couldn't have been more friendly, helpful, and courtious. The staff new enough about the city they could suggest places to visit and places to eat. The hotel is located in what they call "UP TOWN", and is a very nice area, joggers, bikers, etc. The trolley stop is a half block away. Parting impression - WOW!

The hotel is located in an interesting area of ​​New Orleans, with easy travel across town to a tourist region. At the time we went to town, the trams were not moving to the center (do not understand why). The hotel has good facilities but a bit outdated, but the service is far from receptive. This must be taken into account, especially if you're in a city where people expect joy and welcome. A good score is in the gated parking and secure the power options and a few blocks from the hotel. The rooms are basically four people comfortable.

This place was a perfect spot due to its location. It was right in front of the trolley that you can take to the zoo or french quarter. It seems to be in a safe area we never once felt threatened. They have gated parking that only has 23 spots so get there early! We didn't and had to park around the corner at a hospital parking garage which they (Hotel) paid for. They have a restaurant right next door if you don't wanna go to far to grab a bite. They also have a wine bar a block away if that's your thing. The area is also very nice to take a stroll or go jogging down St. Charles. The room we stayed in wasn't very big, but fine just for us. They did have a microwave and mini fridge which helped us out. Beds were comfortable and the room was very clean no issues. The safe in the room got locked by my little girl and we didn't know the code to unlock it and we called the front desk and she came up to unlock it for us at 10:30 at night which I thought was very nice of her. The elevators were tiny, but fast. They had a awesome breakfast which was included in the hotel price which was very good with lots of variety eggs, sausage, toast, waffles, cereals and more. Lots of juices, coffee and milk. Kids really enjoyed it. I wouldn't hesitate recommending this hotel to anyone coming to visit New Orleans! Loved it!

My husband, young adult daughter and I visited NOLA in July, 2012 and spent 3 nights at this Best Western on St. Charles Ave. Our adjoining rooms were clean and cool. Off street parking was secure and free. Staff members that we interacted with were friendly. The street car stop was convenient enough that our car never moved! (This might not be for everyone, but we enjoyed the novelty.) The Superior Grill next door (Mexican) was very good, and YES -- you can get margaritas to go if you choose. Free breakfast at the BW was rather mediocre, but it's hard to complain when it's free. We had a great time would stay here again.