This was my 3rd trip to NOLA, but my 2nd time staying in the French Quarter. For anyone that knows anything about the quarter, this is your best bet as far as location, price, service, and quality.
The hotel is located on St Ann street about a half block down from Jackson Square. So you are literally in the middle of it all! It was a 15 - 20 minute cab ride from the airport, not bad at all. We arrived about 11a, so our room wasn't ready yet. However they stored our luggage for us and gave us some great suggestions for lunch. There was a little issue with my check in and my friends, but it was quickly resolved.
At about 4:00pm, our room was ready (the time it was supposed to be). My husband and I had a balcony room. BE AWARE: some of the balconys are private and some are shared and what you request is NOT garunteed. We requested a private balcony and we got a private one and the larger of the two that were on our floor! Our room (228) was up the stairs right behind the front desk and the bellman met us there with our bags. (What service!) Ask for this room, it has the larger balcony and its easy to get to after a long day or night!
When we opened the door, we were greeted by a little sitting room right there at the door. (How cute) The bathroom was sparkling, the bed had fresh covers and we just adored the exposed brick wall that sat behind the tv and desk area. We had two doors to the balcony (only one opened) and you were able to the lock them. The baclony faced St Ann street and came equipped with our own lantern and patio set. The only thing we didn't like was that it had a slight lean to it and there were no flowers or foliage. There, also, were a few cigeratte butts and bottle tops left behind, but I called to the front desk and someone came immdiately and took care of it. BE AWARE: They don't have allies in NOLA so the trash is put out on the street for pickup, so there's the smell and noise of the garbage trucks you have to deal with. Its not that bad, but I guess it depends on where you live. We' re from Chicago so we are used to noise and smells! :)
The shower was amazing and there was a heat lamp available for use. Nice tolietries, plenty of towels, and they kept extra supplies in the closet. The AC worked well, easily controllable, just had an outdated panel. The bed was huge, bigger than the queen we booked and it came with extra pillows and blanket. The cable could have been a little better....only 1 movie channel. The room was really spacious, bigger than we expected. They were a few burn marks on the table and 2 tears on the wall, but no hotel is perfect!
They had 3 courtyards...one with the pool, one with a fountain and a smaller one around the back. At night, there will lights in the trees in the courtyard with the fountain and golfish in the fountain (so cute). The breakfast is scarce, only croissants, danishes, coffee, juice, and tea. The could use some cereal, fruit, and one hot item. There's a garage, but we didnt use it.
My friend had a courtyard room. At first her's was around the back. It was ok, just a wall for a view so hardly no sunlight. She called and complained and they gave her a new room the next day. Her 2nd room was alot better. It opened up the fountain courtyard and was alot larger.
The service was great! Everytime we had an issue, they took care of it right away. They booked our Creole Queen cruise, tried to print our boarding passes (it was there fault why they couldn't print them, airline issue), gave us maps, suggestions for dining, call our cab, and even kept our luggage after we checked out because our flight wasn't until 7:00pm. NEVER HAD AN ISSUE WITH THE STAFF!
I read some of the other reviews and alot of people complained about the Interior room. CALL BEFORE YOU BOOK!!!!!!!!!!!! They will tell you that room has no windows and being that its hot there it can get musty! Others complained about about the furniture and the look of the hotel. This is a old hotel with alot of history. Its a BOUTIQUE hotel, meaning the furniture might look a little vintage and old school. If you want up-to-date style, try the W, Hilton, or Harrah's....you're going to pay for it too! But if you want a quaint New Orleans hotel in the heart of it all with the whimsy of the Vieux Carre...Place D'Armes is the place for you!
- Official Description (provided by the hotel):
- Historic Hotel situated in center of French Quarter & comprised of 9 restored 18th century buildings. ... more less
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- Also Known As:
- Place d Armes Hotel
- Hotel Place d Armes