We were able to check in early upon arrival. The courtyard of this hotel is absolutely gorgeous! Guest interaction was definitely enjoyable...and the hotel has a perfect location!!! This was the 1st leg of a 10 day trip, so we didn't want a room on the 2nd floor. The only "downside" was the lack of parking, but apparently that is to be expected in New Orleans.
The customer service was good, we did not want our room cleaned since we were only there two nights...so no complaints on that. We just did not like our room...it did not have any NOLA charm to it, no exposed brick or anything to suggest that we were not at a hotel on the interstate in any random city. I was not impressed with anything about the room, except the smell...which was moldy & gross.
I chalked it up to Katrina & being old, but I was very jealous when I saw some of the other guest rooms as the maids were cleaning. I guess we should have asked for a better room, but I hate to be "picky" :) I was also a bit "upset" to find that we had paid $179/night & this hotel was booking for $99 while we were there...for $200/night I feel like we should have been give the BEST room, not the worst...
Overall, a fantastic hotel, the only reason I didn't give a rating of 5 was our room.