Great location, right off Jackson square - you can't get more central than this. Nice court yard. We had no issues with the front desk, on the contrary, the bell desk was very helpful in calling cabs and helpful with other information.
Now you just need to figure out how much "charm" you can handle. Not all rooms are created equal. First room was a junior suite but had no windows so it was like being in a cave. Also bathroom was tiny, no counter top space. Second room (we went to Layfette for a few days in between stays), also a junior suite, we requested a window, and the room was much better, larger bathroom and windows overlooked the courtyard.
The hotel was very dated, way past the point of charming. I know this is the french quarter and I have definately stayed in worse hotels so I'm keeping the local comparisons in mind. Just make sure your expectations are set especially looking at all the great reviews (this is all about location). Housekeeping cleanliness was just ok. They would forget towels, carpet did not really look clean (not just worn), and they would not get done until very late in the day.
Just make sure you are picturing a very average (at best) room in a superior location.