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“Nice hotel, but...” 4 of 5 stars
Review of JW Marriott Hotel New Orleans

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JW Marriott Hotel New Orleans
4.0 of 5 Hotel   |   614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel) (Central Business District)   |  
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Ranked #26 of 153 Hotels in New Orleans
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Nice hotel, but...”
4 of 5 stars Reviewed July 25, 2014

Stayed here 7/23-7/26. Great location just on the outskirts of the french quarter. The room key continued to malfunction. I had to switch keys 4 times in two days before they realized that the lock was broken. My wife and I were given a voucher for a meal at the restaurant in the hotel, the Canal Street Grill. However, there was only one server. Although only three tables were occupied our waiter never approached our table. The hostess had to take our order. It took 20 minutes for a soup and salad to come out. My wife's pasta with mushroom entree did not have mushrooms. Very slow service and a lack of quality food.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, August 1, 2014
Dear Docc76,

It's delightful to read that you adored our convenient French Quarter location, we are disappointed to hear that you experienced a challenge with your room key and with the service in our restaurant. We take pride in delivering excellent service and appreciate your feedback. Our entire team is committed to providing luxury service at each step of your experience. We would love the opportunity to provide a flawless experience from beginning to end. I hope that you will give us another opportunity to be of service to you if travel brings you back to New Orleans.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
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1,207 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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English first
Flowood, Mississippi
Senior Contributor
49 reviews 49 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 24, 2014

Every year I take my grandsons for a few days in the City of New Orleans because there is so much for them to see. I like Marriott because the trolley is right in front of the hotel even though all but City Park is within a moments walk. The hotel is awesome clean and they have a huge kiddie pool. The staff knocks you over to serve you and i would love to bring that bed home with me. If you want fast food get Krystals to deliver becaise the McDonalds on the next block is filthy. High traffic area bit very quoet. 12 Cab ride to train station. 40 to park there. If you are there on Sunday they have an awesome brunch.

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, August 1, 2014
Dear Donna,

Thank you for your kind words about the JW Marriott New Orleans. It's wonderful that you and your grandsons received our high quality service, as it is our pleasure to make sure that you have an amazing family trip during your stay in New Orleans. We hope your grandsons enjoyed the many family-oriented attractions near our hotel, such as the Audubon Institute and the Louisiana Children's Museum. We look forward to hosting you again next summer.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
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San Francisco, California
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 24, 2014

I stay at J W Marriott when I can. What Marriott bills as affordable luxury is right on. To me these hotels are near Ritz Carlton level in rooms, amenities, and service. This particular one meets the standards. In addition, for those who use the Executive Lounge, this hotel really shines. A wonderful morning breakfast - bacon, sausage, eggs, excellent oatmeal, and pastries - is overseen by the lovely Pauline. The location is excellent with access to the French Quarter - without the hassle and noise of being in it - and the Central Business District. Recommended.

Room Tip: I would request a high floor to be further away from the French Quarter noise.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, General Manager at JW Marriott Hotel New Orleans, responded to this review, August 1, 2014
Dear David,

We are delighted to hear that you found our luxury accommodations and service to be spot on. Our Executive Lounge is an experience that must not be missed, with its superior views, genuine service and delicious food, and we are so happy to hear your recommendation. Pauline is a wonderful example of the kind of our friendly, helpful and knowledgeable service. We thank you for spending the time to share your stay with us and it would be our pleasure to host you on your next visit to New Orleans.

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 22, 2014

Stayed at the JW Marriott for 4 nights. Check-in was hectic due to a large convention of some sort checking out. Hotel was unable to find my prepaid reservation and was back and forth on the phone with travel agent and JW for about 40 minutes.Finally got it worked out. Jacqueline (managers assistant) was very apologetic and took care of our parking. Had lunch at the Canal street grill on the last day, and wish I had eaten here earlier during my stay. Food was reasonable, service was good. Our server made sure to inform the chefs of my sisters food allergies. A few snafus here and there but my stay overall was good. I have come to realize that the service workers in NOLA are just rude in general, but its ok I wont hold it against you. Will most definetly visit again. Housekeeping staff was the best.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, July 23, 2014
Dear Keen_keen49,

It's pleasure to read that we were able to resolve the issue pertaining to your reservation. Jacqueline does an outstanding job when unexpected challenges arise. It's also great to read that our housekeeping staff took outstanding care of you and that the team in Canal Street Grill delivered top notch service for you. We strive to deliver a 5 star experience and will continue to work toward that goal, so that your next visit will exceed your expectations. We look forward hosting you soon.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 stars Reviewed July 21, 2014

After driving seven plus hours from Atlanta to New Orleans through severe thunderstorms, what my mom and I needed most once we arrived was a good drink. We found our savior George at the JW Marriott bar that night, and our stay quickly became 100x better. He made us all the classic New Orleans cocktails, and even made me a new drink free of charge when I tried (and ultimately disliked) the classic Sazerac. In addition, he provided us with recommendations for delicious local restaurants, the best walking tour companies, and even encouraged us to go to the oldest bar in America, Lafitte's Blacksmith Shop & Bar (bonus: it's haunted!). If I haven't convinced you to visit the JW Marriott and George yet, check out the attached picture ... with a visit you may be lucky enough for him to take a selfie on your own phone!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, July 25, 2014
Dear Stephanie,

Thank you for the time you took to share your experience with us. George receives many compliments but this may be the first time a guest has sent us his smiling picture! This is a fabulous example of how excellent service and a well-crafted cocktail can truly make our guests' stay memorable. We would be honored to host you and your mother any time at the JW Marriott New Orleans.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
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Memphis, TN
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 21, 2014

I can say our brief stay was enjoyable. Check in was effortless and every employee we encountered was more than helpful. Specifically Ebony (front desk) William (bellman). Rooms could be updated, however, very clean and comfy. Lobby great!

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, July 25, 2014
Dear Mrsjones08,

We're thrilled to hear that you experienced exquisite service during your stay at our luxury hotel. William and Ebony are wonderful examples of the exemplary hosting we strive to deliver to every guest and we are delighted that they contributed to making your experience a very good one. We'd be delighted to deliver yet another flawless stay to you on your next visit to New Orleans.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
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Houston, TX
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 20, 2014

Not to be confused with the more prominent New Orleans Marriott across the street, the JW Marriott is located on the south side of Canal Street with parking entrance on Common Street. The JW Marriott is a nice, full-service property conveniently located to the French Quarter. Parking is by valet only and the retrieval was quick for us. Check-in went smoothly and we used bell service for check in and check out. The bellmen in both instances were very courteous and helpful. Our room was comfortable, but I was disappointed to find bits of debris still on the floor in the bathroom. The bathroom was cramped but the shower and tub were full-size and nice. We were on the 30th floor with a nice view facing the water and Quarter. This hotel close to streetcar stops, and you can do so much in the area without ever using your car. Jazzy Day Passes are available for $3.00 and make hop-on, hop-off easy. Since this was our first visit to New Orleans, we did the touristy things and walked around the French Quarter, visited Jackson Square and took in the sights. This JW Marriott was a great base for our sightseeing adventure.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, July 25, 2014
Dear apswen,

Thank you for your beautiful photos of our property as well as your kind words about your stay. It was our pleasure to be the base for your first New Orleans experience. We are delighted to hear that you found our hotel to be conveniently located and our service to be very courteous. We are however sorry to hear that we did not exceed expectations in every detail and we appreciate your feedback as it helps us continuously elevate our guests' experience.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel New Orleans

Address: 614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel)
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in New Orleans
#17 Family Hotel in New Orleans
#17 Business Hotel in New Orleans
#22 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Hotel New Orleans 4*
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott

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