We stayed on July 9 to 10th 2014. We had an excellent room on the 24th floor with a very first person we encountered at the hotel was in valet and he was extremely nice and helpful. The young woman at check in was very polite but with an effervescent personality.
However; the older woman working the concierge desk was quite dismissive of both the employees and any guest who seemed "below" her. It was very disconcerting to be treated in such a way. While she was not overtly rude my children and I felt very uncomfortable as she kept staring at us every few minutes while we were waiting in the lobby( first to check in then just to speak with the porter about our bags.) To the point that my oldest who is 14 said "I guess she doesn't feel like we belong here."
A 14yr old young woman should never be made to feel like she doesn't belong. While our family is by no means rich we are comfortable enough to travel extensively by living modestly and in all of our stays from NYC, Boston, Dallas..etc never have I seen a concierge act like that. Usually they are the one person to help you with anything you may need going above and beyond to make you comfortable. The worst part was it was my youngest child's birthday and the JW was were she wanted to stay.
We did however meet the nicest employee shortly after our unpleasant encounter at the front desk area and his name is Raymond. He was polite, extremely helpful, and made my children and I feel very welcome in the hotel. He gave us great suggestions of where to go for breakfast and lunch the next day and was spot on telling us that the room service was very good. (We did order that for dinner and the food was great and the same cost as ordering from a number of restaurants in the Quarter and the best part was eating in P.Js)
The next morning we ran into the same woman and again she was less than pleasant. My sincere suggestion to management would be to promote Raymond and while that woman may be an effective employee her forte may not be in personal relations and she may be better off behind the scenes.