I have stayed in many hotels over my life and I have never stayed in a hotel with a staff as friendly and helpful as this property. From the time I walked in the door to the time I walked out the staff was tremendous. We were there for my daughter's 3rd birthday. She had a blast and so did we. Every time we went anywhere in the hotel the staff was always very friendly. Most of them remembered my name and my daughters name. That's impressive! The hotel was packed and they remembered me!?!?!?!? I was a little disappointed in the choice of channels on the television. With a 3 year old and 5 year old at least a couple of kids channels are a must. The cartoon network wasn't working so the hotel let me order a movie a day for them at no charge. I would still love to see them add the Disney channel to their line up in the future. I am not sure I can stay anywhere else in New Orleans. I was so spoiled by them. We are members of the zoo so we try to get down there at least 3 or 4 times a year. The food in the restaurant was excellent. Room service and specifically Andrew (our room service waiter) was awesome. I could go on and on about this staff. All of the reviews on here saying anything bad about the staff are absolutely wrong. all I can say is the people that wrote those reviews must really be awful people and must have treated the staff horribly to have had an experience like they did. I consider myself to be a friendly person so maybe that is why they were so awesome....who knows. I will without a shadow of a doubt stay here again.