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“Perfect location and sweetest staff!” 5 of 5 stars
Review of JW Marriott Hotel New Orleans

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JW Marriott Hotel New Orleans
4.0 of 5 Hotel   |   614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel) (Central Business District)   |  
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Ranked #28 of 152 hotels in New Orleans
New York City
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
“Perfect location and sweetest staff!”
5 of 5 stars Reviewed July 18, 2013

The location is fantastic - at the edge of the French Quarter, 5 minute walk to everything, but still quiet at night. The staff is so nice and thoughtful, the property is well taken care off, the rooms were clean and comfortable. There is a concierge floor which I recommend. Honestly, not one complaint! We stayed with 2 children and they were entertained by the staff, taken care off in the room, and we all enjoyed our 4 nights here. Breakfast is not included unless you are on concierge floor, but within minutes you have tons of cafes and options. The pool is small, but very enjoyable. The hotel offers free apples, waters, ear phones for working out, etc and you just feel welcome here.

Room Tip: Ask for the concierge floor if you care about free breakfast and lounge. Otherwise eat outside, ther...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, July 24, 2013
Dear Karolina517,

We appreciate that you took the time to review your family's recent stay here at the JW Marriott New Orleans. Staying on our Concierge Level was a great choice, and it sounds like everything either lived up to or exceeded your expectations. From the moment you step through our front doors, it's our goal to impart a warm feeling of comfort and familiarity. And when you step outside our doors, we do our best equip you for a memorable time on the town. Our location certainly makes exploring, dining, and sightseeing easy, and our staff's local knowledge means you'll encounter only the best that New Orleans has to offer.

We hope to see you and your family again soon. Please let me know if there's anything I can do to help coordinate your next vacation.

Sincerely,

Cole Wallace

Director of Operations
JW Marriott New Orleans
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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English first
Ville Platte, Louisiana
1 review
5 of 5 stars Reviewed July 18, 2013

We were undecided what hotel to stay at but picked the JW Marriott for our stay. We were not disappointed. The hotel is Beautiful and very Clean. The Staff was Excellent. We would Recommend this Hotel and We do plan on staying there again. We had to pay for Valet Parking but it was well worth paying for it. We felt very safe at this Hotel. The JW Marriott Hotel is a 4 Star but should be a 10 Star. We want to Thank All The Staff for making our stay the BEST. The Location of this Hotel is Great .Again Thank You to Andrew Morgan and Everyone for Everything.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Larchmont, New York
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 17, 2013

JW Marriot
Came down to NOLA for 4 days of vacation and chose the JW for their stay with breakfast package. We arrived around 11 a.m. had requested early check-in and our room was ready. The lobby was sleek and modern. The staff from the doormen, to the front desk and the concierges were all friendly, knowledgeable and helpful. Our room was a corner room on the 15th floor with a small view of the Mississippi and the French Quarter from one window and Canal Street from the other. Because it was a corner, you walked down the hall to the closets (with mini-fridge and safe) and bath. The sink was outside and the bathroom had a toilet and shower/tub combo. The room had at least 4 mirrors (maybe 5). Bed was comfortable and room was clean and quiet. All the table tops were marble and the room had a large desk and 2 comfortable chairs and a table. Knowing it was going to be hard to eat healthy in NOLA we picked a breakfast package where we knew we could start our day off right. Breakfast was a buffet (they did have a regular menu but it wasn’t on our package). Besides the standard chafing dishes, every day they had made to order egg white omelets, Belgium waffles, bagels, lox (smoked salmon) and low fat cream cheese, a wonderful assortment of fresh fruit, low fat yogurt, grits, homemade granola and cold cereal. The front entrance and driveway for cars and taxis is on a side street and since we were walking or taking a street car most of the time we found ourselves entering and exiting through the Canal Street entrance which is next to the restaurant. My only complaint about the hotel is that there is no doorman or anyone to greet you when you enter the hotel on Canal Street and after 11 the door is locked on Canal and you needed to use your key to enter the hotel. Other than that we were very happy with our stay.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, General Manager at JW Marriott Hotel New Orleans, responded to this review, July 24, 2013
Dear Helene W,

We appreciate your detailed feedback. As a proud hotel representing the prestigious JW Marriott brand, we make it a priority to ensure that each and every detail is just right. In New Orleans, where there's no shortage of options, we believe our elegant rooms, signature amenities, and unparalleled service set us apart.

We are happy to see that you booked our breakfast package, which is known for an exceptional array of food items. It's the most important meal of the day, so we try to provide options that hit the sweet spot between healthy and decadent.

I've taken note of your concern regarding the entrance on Canal Street. Since we're always looking for ways to improve, I can't thank you enough for sharing your thoughts. Hopefully you'll choose to stay with us again during your next visit to New Orleans. No two trips are ever the same, so please let us know if we can help put together another amazing itinerary.

Sincerely,

Ted Selogie

General Manager
JW Marriott New Orleans
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 17, 2013 via mobile

I really liked the friendly service at JW Marriott New Orleans. Rooms were nice and clean. We had trouble with the toilet flushing and the service guy fixed it quick. Any request were fulfilled in a timely fashion whether it was room service or getting towels switched out. Our favorite part of this hotel was that there was a hotel bar with a bartender name George! Friendly guy and very helpful with places to go. We talked almost like we were old friends. He deserves a raise!!! - SF,Cali

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2013 via mobile

Great locations and an overall beautiful hotel. The employees should have been more helpful in pointing out thinks to do other than bourbon street and the market. It seemed to be a trend in the city in general... I've never been to a city where so many people were uneducated about their surroundings. Especially in a huge tourist city such as New Orleans!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, July 24, 2013
Dear Mini_B73,

Thank you for taking the time to review your recent stay. While we're pleased you were able to take advantage of our fabulous, central location, we're disappointed to hear you weren't pleased with the recommendations from our staff. Service is one of our highest priorities and our team takes great pride in our ability to cater to all guest needs and requests. Many of our associates are lifetime residents of the city, however we apologize they were not able to help you with recommendations to help you see all that New Orleans has to offer.

We hope to have the opportunity to welcome you back to our beautiful property on your next New Orleans visit, so our staff can show you the JW Marriott quality of service our loyal guests have come to expect. Please let me know if there is anything I can do to assist with a future stay.

Sincerely,

Cole Wallace

Director of Operations
JW Marriott New Orleans
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Plainfield, Illinois, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 16, 2013

Can't say enough good things about this hotel and their wonderful staff. From front desk, to house cleaning to attendants at doors they are all wonderful, hard working, dedicated staff and are their for your comfort. The Canal Street Grill located in the hotel has some of the best food I have eaten. The steaks are to die for. Did not have the brunch due to time but it looked amazing. I would highly recommend this hotel to any and all.

Room Tip: We stayed on the 27th floor. Heard no noise at all from the hotel or its guest. Elevators were conv...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, July 24, 2013
Dear Selina B,

Hearing our staff described as "wonderful" and "hard-working" brings a smile to all of our faces. It was our pleasure to host you in New Orleans, and we can only hope it's the first of many trips to our fine city. We also appreciate your kind words about Canal Street Grill. Our culinary team; takes pride in delivering the quality and flavor that NOLA is known for. With a menu like that, you simply can't go wrong. The same goes for our brunch menu, which is also, as you put it, "to die for." Please let me know if there's anything I can do to help plan a return trip. We look forward to hosting you again soon!

Sincerely,

Cole Wallace

Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2013

Our stay at the hotel for our anniversary was fabulous. From the moment we checked in, everyone was very courteous and accommodating. Our bartender George made delicious cocktails and was very friendly. He suggested local restaurants to check out and made sure our stay was excellent. Deborah also makes amazing drinks. Our suite was luxurious with a great view on the 30th floor. Andrew, the connoisseur, was very attentive and organized our spa day and room service. Suggest trying Pelican Club for a nice dinner and Bombay club for drinks. Will definitely be staying there again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about JW Marriott Hotel New Orleans

Also Known As:
Marriott New Orleans
New Orleans Marriott
Address: 614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel)
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in New Orleans
#18 Business Hotel in New Orleans
#23 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Hotel New Orleans 4*
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