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“Great location!” 5 of 5 stars
Review of JW Marriott Hotel New Orleans

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JW Marriott Hotel New Orleans
4.0 of 5 Hotel   |   614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel) (Central Business District)   |  
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Ranked #27 of 154 Hotels in New Orleans
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great location!”
5 of 5 stars Reviewed July 16, 2013 via mobile

Great locations and an overall beautiful hotel. The employees should have been more helpful in pointing out thinks to do other than bourbon street and the market. It seemed to be a trend in the city in general... I've never been to a city where so many people were uneducated about their surroundings. Especially in a huge tourist city such as New Orleans!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, July 24, 2013
Dear Mini_B73,

Thank you for taking the time to review your recent stay. While we're pleased you were able to take advantage of our fabulous, central location, we're disappointed to hear you weren't pleased with the recommendations from our staff. Service is one of our highest priorities and our team takes great pride in our ability to cater to all guest needs and requests. Many of our associates are lifetime residents of the city, however we apologize they were not able to help you with recommendations to help you see all that New Orleans has to offer.

We hope to have the opportunity to welcome you back to our beautiful property on your next New Orleans visit, so our staff can show you the JW Marriott quality of service our loyal guests have come to expect. Please let me know if there is anything I can do to assist with a future stay.

Sincerely,

Cole Wallace

Director of Operations
JW Marriott New Orleans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,323 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Plainfield, Illinois, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2013

Can't say enough good things about this hotel and their wonderful staff. From front desk, to house cleaning to attendants at doors they are all wonderful, hard working, dedicated staff and are their for your comfort. The Canal Street Grill located in the hotel has some of the best food I have eaten. The steaks are to die for. Did not have the brunch due to time but it looked amazing. I would highly recommend this hotel to any and all.

Room Tip: We stayed on the 27th floor. Heard no noise at all from the hotel or its guest. Elevators were conv...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, July 24, 2013
Dear Selina B,

Hearing our staff described as "wonderful" and "hard-working" brings a smile to all of our faces. It was our pleasure to host you in New Orleans, and we can only hope it's the first of many trips to our fine city. We also appreciate your kind words about Canal Street Grill. Our culinary team; takes pride in delivering the quality and flavor that NOLA is known for. With a menu like that, you simply can't go wrong. The same goes for our brunch menu, which is also, as you put it, "to die for." Please let me know if there's anything I can do to help plan a return trip. We look forward to hosting you again soon!

Sincerely,

Cole Wallace

Director of Operations
JW Marriott New Orleans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2013

Our stay at the hotel for our anniversary was fabulous. From the moment we checked in, everyone was very courteous and accommodating. Our bartender George made delicious cocktails and was very friendly. He suggested local restaurants to check out and made sure our stay was excellent. Deborah also makes amazing drinks. Our suite was luxurious with a great view on the 30th floor. Andrew, the connoisseur, was very attentive and organized our spa day and room service. Suggest trying Pelican Club for a nice dinner and Bombay club for drinks. Will definitely be staying there again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed July 15, 2013

I'm going to stop short of a rating of 5, because I simply didn't think this hotel deserved it. This hotel was very nice. The rooms were quiet and comfortable. It was nice having a newer LCD TV that I could hook an HDMI cable in. A lot of hotels still have old CRTs or special TVs with those ports disabled.

I didn't bother with room service so I can't comment on that.

The fitness center was VERY nice. Well stocked with plenty of equipment, both free weights and machine weights. Water bottles in the gym are complementary and the refrigerated towels were a nice touch.

Being right on Canal street, you've got super quick access to the French Quarter. Definitely a plus.

I ate at the Canal Street Grill in the hotel. Formerly known as Shula's Steakhouse. The food was good, but overpriced. I'll review that separately.

The hotel bar is large and drinks were poured just right.

Overall, my stay at the JW Marriott was very pleasant. Just not "fantastic".

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plainfield, il
Top Contributor
55 reviews 55 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 15, 2013

This is a nice comtemporary hotel. Walking distance to the French Quarter and to the Casino. Friendly staff of people. Clean. Just a cvery nice place to stay.

plenty of restaurants in the area to choose from. I'd recomment the Palace Cafe, directly across the street. Exceptional rest.

Normally, I'd give this hotel 5 stars but I had some minor issues so this rating would have to settle for 4 stars.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsend, Massachusetts
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 15, 2013

We traveled to New Orleans from July 8th to the 12th. Our stay at the JW Marriott was wonderful! Our room on the 28th floor was well appointed with a great view of the river and the city. Close to the French Quarter, the craziness of Bourbon Street, great restaurants, Harrahs and the trolley. The bar area and lounges of the JW are so beautiful and comfortable. The fitness center and the pool area on the 8th floor are very updated. The best part of this hotel are the people. Everyone of them greet you with a smile and hello! Luxury plus customer service at this hotel is hard to find anywhere else. I felt very pampered here for my five day stay.
New Orleans is a great city. If you have not been Go!! Restaurants, museums, zoo. aquarium, live music! This city has it all! So much history here! This is now top of my list for cities to visit! Thank you New Orleans for a great experience!!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
72 reviews 72 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 12, 2013

We had a wonderful stay here. Decor is very chic and contemporary. Bar area is very comfortable, staff very accommodating. Parking is expensive but it's what you find in most large destination cities. Walking distance to Bourbon, French Quarter. Deal on Priceline was amazing!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel New Orleans

Address: 614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel)
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in New Orleans
#16 Family Hotel in New Orleans
#16 Business Hotel in New Orleans
#24 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Hotel New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott

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