I usually stay at 2-3 star hotels and motels, so I was definitely looking forward to my stay at the JW Marriot. But they exceeded my expectations. Not only were the rooms spotless and very comfortable (I don't think I've ever slept so well in any bed other than my own), but the service was exceptional. Every doorman, bellhop, desk clerk, and housekeeper was friendly and eager to help, going out of their way to get us anything we needed, be it an extra bathrobe, advice on outings or transportation, or even duct tape! I wasn't really considering a swamp tour until the doorman suggested it. The concierges were especially helpful regarding tours. There are so many tours available in New Orleans, it can be overwhelming. Some of them are really cheesy...how to you know which ones are good? The concierges Isabelle and Daisy provided us with a city tour, a cemetery tour, and a swamp tour, all of which were fantastic with excellent, knowledgeable, entertaining guides. The concierge Andrew showed us where the best art galleries and boutiques were. The location of the JW Marriot couldn't be better, right next to the French Quarter, on the trolley line, near the casino. I fell in love with New Orleans, and I've been spoiled by the JW Marriot. I don't think I could stay anywhere else if (when!) I return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 18, 2013
Dear Kristen H,
Report response as inappropriate
Thanks for your feedback in regards to your stay here at the JW Marriott New Orleans. I am so happy to hear that your trip was everything you hoped for—and more. It's encouraging to hear such high praise, and it inspires us to try even harder in the future.
Knowing the city of New Orleans in and out is a part of our job. That includes all of the exceptional tours, events, and hidden gems. We're always willing to make recommendations, and it sounds like you enjoyed many of the attractions the city offers.
You are always welcome to stay with us, and we look forward to seeing you again, sooner rather than later. Let us know know if we can be of any help in planning your next stay here in the Big Easy.
JW Marriott New Orleans
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.