I usually stay at 2-3 star hotels and motels, so I was definitely looking forward to my stay at the JW Marriot. But they exceeded my expectations. Not only were the rooms spotless and very comfortable (I don't think I've ever slept so well in any bed other than my own), but the service was exceptional. Every doorman, bellhop, desk clerk, and housekeeper was friendly and eager to help, going out of their way to get us anything we needed, be it an extra bathrobe, advice on outings or transportation, or even duct tape! I wasn't really considering a swamp tour until the doorman suggested it. The concierges were especially helpful regarding tours. There are so many tours available in New Orleans, it can be overwhelming. Some of them are really cheesy...how to you know which ones are good? The concierges Isabelle and Daisy provided us with a city tour, a cemetery tour, and a swamp tour, all of which were fantastic with excellent, knowledgeable, entertaining guides. The concierge Andrew showed us where the best art galleries and boutiques were. The location of the JW Marriot couldn't be better, right next to the French Quarter, on the trolley line, near the casino. I fell in love with New Orleans, and I've been spoiled by the JW Marriot. I don't think I could stay anywhere else if (when!) I return.