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“Great Hotel” 5 of 5 stars
Review of JW Marriott Hotel New Orleans

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JW Marriott Hotel New Orleans
4.0 of 5 Hotel   |   614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel) (Central Business District)   |  
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Ranked #26 of 154 Hotels in New Orleans
Cleveland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Great Hotel”
5 of 5 stars Reviewed May 1, 2013

My wife and I stayed Easter week at this hotel. We had a great time. The location is perfect. The staff is what makes this such an enjoyable place to stay. Everyone was so nice. We love New Orleans and is a great place to visit from.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,293 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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Pinehurst, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2013

My husband & I spent our 40th anniversary weekend here during a very busy NOLA time- The Jazz Fest + PGA tour both in town. However the accommodations & all staff were all absolutely perfect. The room was spacious, quiet. The sweeping view of the French quarter & river was fabulous. Our bellman, Derham, looked for every little way to anticipate & accommodate anything that might improve our experience. And oh yes, the staff did remember it was our anniversary, even though all staff obvously worked extra shifts that week to manage the full house. The room was large, planned for open comfort, very close to all the fun, yet removed just enough from the noise for those moments when you want to sit feet up to savor the view of it all.

Room Tip: Ask for a upper floor room facing the French quarter
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 29, 2013

We were here on a short holiday over Easter. While the hotel looks a bit dismal from the outside, inside is excellent and our room was very good (though a bit oddly layed out).

Location
The hotel is on Canal Street adjacent to the French Quarter and the business district and around the corner from the St Charles street car line to the Garden District. Teh driving entrance and recpetion are on Common Street behind it. It was great to be so close to all the action but justs on the outskirts.

Service
Service was top notch - the concierges were very knowledgeable and really provided excellent advice on sites and restaurants. The bell hops are fantastic and seem to be having a lot of fun and keep the energy level high.

Facilities
Fantastsic gym with a small outdoor pool on an upper floor - excellent. The layout of the lobby from Canal Street through to the reception is a long strange layout and the bar was beyond freezing cold to the point we could not sit in it. The concierge lounge was good, not great, but on an upper floor with a great view. we did not eat at the restaurants - there are so many excellent restaurants in this city to try.

Room
Hotel is in good but not great condition. Nice newish furniture.

Recommendations
For breakfast, walk a block or so south east (toward the Mississippi) down Common Street to Ruby Slipper - very cool, good food.
Garden District was awesome - particularly on Magazine Street.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Grapevine, Texas
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 29, 2013

New Orleans is a yearly trip for us and we have stayed at a few hotels in the area, but the JW has earned a repeat stay next year. First off the staff is absolutely amazing. All of them! From the valets to the bellman to their concierge staff. We usually sleep with a box fan and requested one upon arrival. Our bellman was unable to locate one and promptly informed us he would be going to purchase one. Since we had dinner reservations we left to eat and walk around. Arriving much later we saw he had delivered us a new fan, but not a box fan. We figured that was good enough....well later that night here comes the same bellman with a brand new box fan. How he remembered I will never know, but we were extremely thankful. I cannot remember his name, but if he is any indication of the service at the hotel they are in great shape! Second, the room is nice and spacious with ample drawers for a longer stay and their bath products are great too! Third the location is just unbeatable. Noise was never an issue at night. We were right near the st charles and canal trolley lines. 1 block from ACME, which is also a yearly visit. JW Marriott has made a repeat customer out of us and we cannot wait to come back next year!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, May 8, 2013
Dear Chelsie,

It's an honor to know that we've earned your repeat business. The service you experienced is what the JW Marriott brand has built its name on. You can expect the same attention to detail and individual service during every future stay. We still have the box fan, so next time you're here, just say the word, and we'll promptly deliver it to your room. All in all it sounds like you had a great time here in New Orleans, and we're proud to have been a part of it. If there's anything we can do to help plan a future trip, please don't hesitate to contact me directly.

Sincerely,

Cole Wallace

Director of Operations
JW Marriott New Orleans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
119 reviews 119 reviews
97 hotel reviews
Reviews in 72 cities Reviews in 72 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed April 28, 2013

I was here for a business conference. I had already left another property that I expected to be on par with the JW Marriott. I was wrong.

This property looks old as the hills from the Canal Street but once inside it's all proper Marriott. It was perfect. Everything actually. If I come back here for pleasure I would strongly consider staying here again. Okay they are lacking views but I was not in the room too much. I did get a chance to wonder through one of the two story suites on the upper floors. If that's your price range, do it. Very nice. I was happy with my much smaller worker bee room downstairs with the bosses upstairs.

Well situated a block off Canal and the French Quarter. I really liked it here. Room was excellent and the bed was perfection. Thanks again. This is a fine place to stay.

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida, United States
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 27, 2013

I stayed 3 days in New Orleans for business .Hotel has a great location ,walking distance to Bourbon street.I happened to be there during the French Quarter festival and I had a great time.The room had standard size but the bathroom was way too small and I felt it needed an upgrade.Otherwise rooms are clean,pillows and mattress very comfortable but I don't think is worth the price .It has a nice lobby bar and I ate at the on site Restaurant and food and service was very good.The staff is very friendly and always offered for help.The hotel has only valet parking and it was pricey ($39.99 dollars ).In general I think hotel is nice and clean in a great location but a bit pricey

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, April 30, 2013
Dear Michel,

I'd like to thank you for your honesty. Guest feedback like yours is integral to our improvement efforts. You're absolutely right about our convenient location and on-site dining options—both are points of pride for us here at the JW Marriott New Orleans. It's our goal to give guests a positive experience from start to finish, and I think an upgrade would make all the difference in your next stay. I hope you'll give us another shot. Please contact me directly if travel brings you back to New Orleans, I am committed to providing the value that you feel was absent on this trip.

Sincerely,

Cole Wallace

Director of Operations
JW Marriott New Orleans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Louisiana
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 25, 2013

It was a nice hotel, clean & well maintained, but my friends & I were not expecting to find 2 double beds in our room instead of queen-sized beds. It made for a rather uncomfortable night for us all. Also, even on the 28th floor, the noise from Canal Street was so loud (sirens all night long!!) that we were all exhausted the next day b/c we were cramped together in the 2 beds and when we did fall asleep was awakend by the noise. Tight quarters in the bathroom too, it was so small that there was no way more than 1 of us 4 could use the room at the same time (1 blow drying hair & another putting on make-up -- just couldn't be done). Tub was nice though - not a modified version of a tub that many hotels provide. Overall nice, but probably won't stay there again if there are more than 2 of us trying to share a room.

Room Tip: Get a room as high up as possible and unless you have never been to NOLA before, decline the rooms f...
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Director of Operations at JW Marriott Hotel New Orleans, responded to this review, April 30, 2013
Dear Lori,

Thank you for reviewing your recent stay at the JW Marriott New Orleans. I would like to personally apologize for what sounds like a disappointing experience in our hotel. I am sorry we did not communicate with you regarding the bed types we offer in our guest rooms. I am equally apologetic for the other challenges that you experienced. It is rare for a guest to depart with such a negative impression of our hotel, which is why I'm committed to correcting the elements of your stay that we can improve. I encourage you to reach out to me directly so that we can speak in greater detail. I am confident that we can meet your expectations, and I hope that you'll give us another chance if you find yourself in New Orleans again.

Sincerely,

Cole Wallace

Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel New Orleans

Address: 614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel)
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in New Orleans
#16 Family Hotel in New Orleans
#16 Business Hotel in New Orleans
#24 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Hotel New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott

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