My husband and I stayed at the JW from Saturday to Tuesday in January 2013 at the JW using Marriott reward points. The check in experience was nice and fast. They were slow bringing up the arrival gift, but then once it was delivered it was explained that they couldn't find a half bottle of wine so they brought a full bottle instead (that certainly made up for the slowness!). Overall, the hotel was nice experience. It wasn't super special - a little loud due to the location and a little older but overall a nice stay. The only exception being the pot smoking guest on Saturday evening. The staff was attempting to find the source but certainly the entire floor was filled with smoke. It did cause us to order some late night room service that was delighful!