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“Sweetest staff and heavenly beds” 5 of 5 stars
Review of JW Marriott Hotel New Orleans

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JW Marriott Hotel New Orleans
4.0 of 5 Hotel   |   614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel) (Central Business District)   |  
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Ranked #27 of 153 hotels in New Orleans
New York, NY
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Sweetest staff and heavenly beds”
5 of 5 stars Reviewed November 5, 2012

I loved the JW Marriott New Orleans. Every single person working at this hotel from the front desk to the bell hop to housekeeping always had a smile on their face. Southern hospitality at its best. Unfortunately the lobby was under construction, so we didn't get to enjoy the lobby as much as we would have liked, but the daily spread of complimentary cookies more than made up for that! The rooms were spacious and clean. After a long work day, it was great to just melt into a comfy bed with nice crisp, clean linens and have a solid night's sleep.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,137 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Phoenixville, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

The customer service and location are unparalleled! I originally considered this hotel to plan a business meeting and ended up staying an extra few days for pleasur because me experience was so enjoyable. The event planning group for planning the meeting made my job so much easier andtook care of all the details. The Concierge Lounge offers the best food I have encountered at any hotel and the rooms were large and comfortable. Great location with easy access to French Quarters. The charge for internet was on the expensive side, and the lobby was small, but the friendliness and helpfullness of the concierge and staff made up for it. I got a rate cheaper than the Marriott, so don't assume the luxary implied with JW means higher price. I will stay there on every future visit to New Orleans!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eastham, Massachusetts
2 reviews
5 of 5 stars Reviewed November 5, 2012

We only spent a single night while waiting to move into a house rental for the ensuing week, but to be honest I did not want to leave. We were immediately greeted, had our car parked and luggage moved inside. The person at the reception desk for check in was extremely pleasant and professional. The spacious room more than met our expectations. Our rooms were spotless with high quality linens. This, along with the excellent location just steps from the French Quarter and a direct easy distance from the Garden District made it a perfect stay. I'd highly recommend this hotel for your stay in New Orleans.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago IL
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2012

Front desk staff was very friendly. Great views! I thought it was the perfect location, as it was in the thick of things, but far enough from rowdy crowds. Also, this was probably THE COMFIEST bed I have EVER slept in!

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Top Contributor
70 reviews 70 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 29, 2012

I expect the JW Marriott to be a higher level but this one just seemed like an average Marriott. Rooms were fine, decent gym, small pool area. The lobby/lower levels were under construction so there were fewer places to lounge outside of your room and the business center was closed. The staff was nice and accomodating and the warm cookies in the afternoon are a nice touch. The hotel is in a great location to hit the french quarter and steps from the bus that goes to Magazine Street. I was there for business but I imagine I would go again if the rates were great. They did have great conference food.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
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2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 28, 2012

Pristine hotel with a warm a friendly staff who accommodated my requests expeditiously and without hassle despite significant ongoing renovations throughout the hotel. The front desk even offered to help me resolve a dispute with another hotel in the area. Few minor structural problems in the bathroom but it was spotless. Overall superb hotel which will be even better after renovation completion.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 28, 2012 via mobile

We arrived at the hotel, made us wait 6 hours for our room then told us they overbooked and that we did not have a room at all. We had made reservations 6 months in advance, but apparently, that did not matter. They did not apologize and were very short with us in discussing the issue. They then said they would pay for our room at a Residence Inn 4 miles away, completely removed from the French Quarter. Needless to say, I would absolutely never book a room with the J.W again and I would advise anyone who is considering this hotel to look elsewhere, anywhere.

  • Stayed June 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Guest Relations Manager at JW Marriott Hotel New Orleans, responded to this review, November 1, 2012
Dear Jd2323,

Thank you for your feedback regarding your recent experience at our hotel. Please accept our sincerest apology for not being able to honor your reservation at our hotel. Being in a situation where it is necessary to relocate a guest to another property is always a last resort. We are rarely in that situation and I again apologize that your trip to New Orleans and our hotel was negatively impacted by the hotel being over-committed. In these situations, we always cover the room and tax at the hotel that you are moved to, which I am sure was done in your circumstance, however, I do realize that this concession is often minuscule to the inconvenience. Again, please accept my apology and I sincerely hope that you will choose our hotel for your lodging needs if you return to New Orleans. I invite you to use me as a resource as I will insure that your stay with us would be flawless.

Sincerely,

Cole Wallace
Director of Operations
cole.wallace@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel New Orleans

Address: 614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel)
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in New Orleans
#16 Family Hotel in New Orleans
#19 Business Hotel in New Orleans
#26 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Hotel New Orleans 4*
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott

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