The customer service and location are unparalleled! I originally considered this hotel to plan a business meeting and ended up staying an extra few days for pleasur because me experience was so enjoyable. The event planning group for planning the meeting made my job so much easier andtook care of all the details. The Concierge Lounge offers the best food I have encountered at any hotel and the rooms were large and comfortable. Great location with easy access to French Quarters. The charge for internet was on the expensive side, and the lobby was small, but the friendliness and helpfullness of the concierge and staff made up for it. I got a rate cheaper than the Marriott, so don't assume the luxary implied with JW means higher price. I will stay there on every future visit to New Orleans!

We only spent a single night while waiting to move into a house rental for the ensuing week, but to be honest I did not want to leave. We were immediately greeted, had our car parked and luggage moved inside. The person at the reception desk for check in was extremely pleasant and professional. The spacious room more than met our expectations. Our rooms were spotless with high quality linens. This, along with the excellent location just steps from the French Quarter and a direct easy distance from the Garden District made it a perfect stay. I'd highly recommend this hotel for your stay in New Orleans.

Front desk staff was very friendly. Great views! I thought it was the perfect location, as it was in the thick of things, but far enough from rowdy crowds. Also, this was probably THE COMFIEST bed I have EVER slept in!

I expect the JW Marriott to be a higher level but this one just seemed like an average Marriott. Rooms were fine, decent gym, small pool area. The lobby/lower levels were under construction so there were fewer places to lounge outside of your room and the business center was closed. The staff was nice and accomodating and the warm cookies in the afternoon are a nice touch. The hotel is in a great location to hit the french quarter and steps from the bus that goes to Magazine Street. I was there for business but I imagine I would go again if the rates were great. They did have great conference food.