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JW Marriott Hotel New Orleans: Traveler Reviews

4.0 of 5
614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel) (Central Business District)
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JW Marriott Hotel New Orleans
Ranked #24 of 150 hotels in New Orleans
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730 reviews from our community

Traveler rating
    303
    284
    91
    34
    18
See reviews for
Families
91
 
Couples
225
 
Solo
39
 
Business
193
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Eastham, Massachusetts
2 reviews
“Excellence all around”
5 of 5 stars Reviewed November 5, 2012

We only spent a single night while waiting to move into a house rental for the ensuing week, but to be honest I did not want to leave. We were immediately greeted, had our car parked and luggage moved inside. The person at the reception desk for check in was extremely pleasant and professional. The spacious room more than met our expectations. Our rooms were spotless with high quality linens. This, along with the excellent location just steps from the French Quarter and a direct easy distance from the Garden District made it a perfect stay. I'd highly recommend this hotel for your stay in New Orleans.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ricks20_59 about JW Marriott Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago IL
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Comfiest pillows ever”
5 of 5 stars Reviewed November 5, 2012

Front desk staff was very friendly. Great views! I thought it was the perfect location, as it was in the thick of things, but far enough from rowdy crowds. Also, this was probably THE COMFIEST bed I have EVER slept in!

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sydelle about JW Marriott Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
“Good location but under construction”
3 of 5 stars Reviewed October 29, 2012

I expect the JW Marriott to be a higher level but this one just seemed like an average Marriott. Rooms were fine, decent gym, small pool area. The lobby/lower levels were under construction so there were fewer places to lounge outside of your room and the business center was closed. The staff was nice and accomodating and the warm cookies in the afternoon are a nice touch. The hotel is in a great location to hit the french quarter and steps from the bus that goes to Magazine Street. I was there for business but I imagine I would go again if the rates were great. They did have great conference food.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
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Ask ti727 about JW Marriott Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
“Wonderful Hotel, Friendly and Professional Staff”
5 of 5 stars Reviewed October 28, 2012

Pristine hotel with a warm a friendly staff who accommodated my requests expeditiously and without hassle despite significant ongoing renovations throughout the hotel. The front desk even offered to help me resolve a dispute with another hotel in the area. Few minor structural problems in the bathroom but it was spotless. Overall superb hotel which will be even better after renovation completion.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask PA1778 about JW Marriott Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
“Unreliable”
1 of 5 stars Reviewed October 28, 2012 via mobile

We arrived at the hotel, made us wait 6 hours for our room then told us they overbooked and that we did not have a room at all. We had made reservations 6 months in advance, but apparently, that did not matter. They did not apologize and were very short with us in discussing the issue. They then said they would pay for our room at a Residence Inn 4 miles away, completely removed from the French Quarter. Needless to say, I would absolutely never book a room with the J.W again and I would advise anyone who is considering this hotel to look elsewhere, anywhere.

  • Stayed June 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Jd2323 about JW Marriott Hotel New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager70130, Guest Relations Manager at JW Marriott Hotel New Orleans, responded to this review
November 1, 2012
Dear Jd2323,

Thank you for your feedback regarding your recent experience at our hotel. Please accept our sincerest apology for not being able to honor your reservation at our hotel. Being in a situation where it is necessary to relocate a guest to another property is always a last resort. We are rarely in that situation and I again apologize that your trip to New Orleans and our hotel was negatively impacted by the hotel being over-committed. In these situations, we always cover the room and tax at the hotel that you are moved to, which I am sure was done in your circumstance, however, I do realize that this concession is often minuscule to the inconvenience. Again, please accept my apology and I sincerely hope that you will choose our hotel for your lodging needs if you return to New Orleans. I invite you to use me as a resource as I will insure that your stay with us would be flawless.

Sincerely,

Cole Wallace
Director of Operations
cole.wallace@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about JW Marriott Hotel New Orleans

Also Known As:
Marriott New Orleans
New Orleans Marriott
Address: 614 Canal St, New Orleans, LA 70130 (Formerly Le Meridien Hotel)
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Center Fitness Center Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotels in New Orleans
#14 Business Hotels in New Orleans
#21 Family Hotels in New Orleans
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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