I expect the JW Marriott to be a higher level but this one just seemed like an average Marriott. Rooms were fine, decent gym, small pool area. The lobby/lower levels were under construction so there were fewer places to lounge outside of your room and the business center was closed. The staff was nice and accomodating and the warm cookies in the afternoon are a nice touch. The hotel is in a great location to hit the french quarter and steps from the bus that goes to Magazine Street. I was there for business but I imagine I would go again if the rates were great. They did have great conference food.

Pristine hotel with a warm a friendly staff who accommodated my requests expeditiously and without hassle despite significant ongoing renovations throughout the hotel. The front desk even offered to help me resolve a dispute with another hotel in the area. Few minor structural problems in the bathroom but it was spotless. Overall superb hotel which will be even better after renovation completion.

We arrived at the hotel, made us wait 6 hours for our room then told us they overbooked and that we did not have a room at all. We had made reservations 6 months in advance, but apparently, that did not matter. They did not apologize and were very short with us in discussing the issue. They then said they would pay for our room at a Residence Inn 4 miles away, completely removed from the French Quarter. Needless to say, I would absolutely never book a room with the J.W again and I would advise anyone who is considering this hotel to look elsewhere, anywhere.

We stayed at this hotel for 6 nights in the first half of October. The room was outdated, the pool and the gym plain but decent. The housekeeping was terrible. They took care of the towels every day but several times they forgot to take the trash. They never vacuumed the carpet during our stay. I am not sure if they were understaffed or they just didn't properly trained the housekeepers.
On the other hand the bellmen and the entrance greeters were always extremely polite and very helpful.
The breakfast was not included in the price of the room but there were always coffee and muffins in the hallway in the morning. This was a nice gesture.
I wouldn't particularly recommend this hotel especially because of the room cleanliness issues.