Pristine hotel with a warm a friendly staff who accommodated my requests expeditiously and without hassle despite significant ongoing renovations throughout the hotel. The front desk even offered to help me resolve a dispute with another hotel in the area. Few minor structural problems in the bathroom but it was spotless. Overall superb hotel which will be even better after renovation completion.

We arrived at the hotel, made us wait 6 hours for our room then told us they overbooked and that we did not have a room at all. We had made reservations 6 months in advance, but apparently, that did not matter. They did not apologize and were very short with us in discussing the issue. They then said they would pay for our room at a Residence Inn 4 miles away, completely removed from the French Quarter. Needless to say, I would absolutely never book a room with the J.W again and I would advise anyone who is considering this hotel to look elsewhere, anywhere.

We stayed at this hotel for 6 nights in the first half of October. The room was outdated, the pool and the gym plain but decent. The housekeeping was terrible. They took care of the towels every day but several times they forgot to take the trash. They never vacuumed the carpet during our stay. I am not sure if they were understaffed or they just didn't properly trained the housekeepers.
On the other hand the bellmen and the entrance greeters were always extremely polite and very helpful.
The breakfast was not included in the price of the room but there were always coffee and muffins in the hallway in the morning. This was a nice gesture.
I wouldn't particularly recommend this hotel especially because of the room cleanliness issues.

Afer a long flight, I was very glad to be greeted as if I was a beloved relative returning home. The front desk and bellmen made me feel as if they had been waiting for me. I was taken to my room and the door was opened for me and my luggage deposited and was told who to ask for if I needed anything. The bed was comfortable, not like sleeping on a marshmellow. The bathroom had generous spacing and was clean. The closet was adequate. Th view from my window wasn't special but it didn't detract from the ambiance. In-room dining was very pleasant.
The only problem I had was with the entry. It feels like a back door. On the front side, which faces the French Quarters, there is a coffee shop two doors down that was a godsend. It was Starbuck-like. In the other direction, there was a shop that sold pralines. If you are like me, there is no way you can return home without pralines for all your friends who knew you were traveling to New Orleans. Restaurants are located nearby as is the entire French Quarter. The location was key for me. It was my second visit to New Orleans and it was like returning home. The staff made me feel like family.