We'd done a fair amount of research - and decided that despite the bad reviews we'd seen about construction in the lobby, how bad could it be. Quite frankly I suspect the lobby will look quite nice once it's completed. Though I doubt it will make up for the nightmarish service. In fact the service was so horrible, we had no choice but to make a running joke about it all weekend.
We discovered upon checking in, that the hotel had made a mistake and messed up our reservation; but we decided that we would move rooms the next day (to the adjoining rooms we'd originally booked) - they didn't offer us a discount, but we were determined to have a good weekend - no sense in letting one little problem get under our skin.
Getting to the room and finding how difficult the wireless ($15/day) was to access I was mildly annoyed, but again - not the end of the world. We requested that they send additional glasses to our room - we had to call twice more to remind them - we waited almost 2 ours to have 5 champagne flutes brought up. When the person who delivered the stemware realize they'd forgotten the hairdryer we'd asked for they indicated they'd send one right up - after all, they should have been standard in the room. After an additional 45 minutes without a hairdryer we were forced to call the front desk yet again.
We thought perhaps now that we had our correct rooms and the glassware things would take a turn for the better. That was, until we had to call at 4pm the following day to request that housekeeping tend to tidying our rooms and bring us additional towels. The maid service knocked on our door at 7:30pm that night - while we were getting ready to go out. We'd already clean the rooms ourselves so there wasn't much point - though she did ask if we needed fresh towels (this makes her the most hospitable employee in the entire hotel to date).
The concierge was unenthusiastic and quite frankly rude - though she was kind enough to remind us that the business center had computers we could use to secure our own tickets to a show we wanted to see. If your'e hoping for anything beyond walking directions from the concierge, just forget about it.
Even though we'd previously visited the front desk to request that they please make sure they don't charge us twice for wireless on the day the forced us to move rooms - - it came as no surprise what so ever that this was on the bill they slid under our door on our final day.
The ONLY and I do mean ONLY people who deserve to keep their jobs at this hotel are the bellmen and greeters that you meet when initially entering the main lobby. They were the only people who were helpful - helping with luggage, hailing us taxis, overall friendliness.
You can stay at this hotel if you want to I guess. I won't be, ever again.
- Also Known As:
- Marriott New Orleans
- New Orleans Marriott
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