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“Is the basics to much to ask for?” 1 of 5 stars
Review of InterContinental New Orleans

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InterContinental New Orleans
4.0 of 5 Hotel   |   444 St. Charles Ave., New Orleans, LA 70130 (Central Business District)   |  
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Ranked #101 of 153 hotels in New Orleans
GreenLeadersBronze level
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Is the basics to much to ask for?”
1 of 5 stars Reviewed September 7, 2007

Judging from the pictures and the number of stars and even the name, I had envisioned a retreat from my busy life. However, I was gravely disappointed. For the first three nights' stay, I did not have a functioning toilet. I made numerous calls to have the flushing fixed and saw that some were ignored. Pretty much, it took three days for the flushing to be fixed. They did not offer to put me in another room where it did flush. I have never stayed in a cheap motel that did not have a functioning toilet. So, you can see that my hopes were dashed.

Further, the hotel did not replenish my toiletries and left only the basic shampoo and conditioner. This hotel should not boist about amenities. I used up the one postcard that was left in my room even though I was there 6 nights. I did not complain about this last problem because I had spent too much time trying to get a functioning toilet.

  • Liked — They were conscientious about varying the conference snack.
  • Disliked — All kinds of services. The hotel is poorly staffed.
  • Stayed August 2007, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
New Orleans, Louisiana
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed August 25, 2007

Business trip to New Orleans. Great location, rooms were clean and comfortable. Staff was helpfull and courteous. Restaurant was understaffed when I was there. Service was slow but the food was excellent. I judge any hotel on whether or not I would stay here again. I would definately stay here again if I travel back to New Orleans

  • Liked — Location and cleanliness
  • Disliked — Restaurant was a bit understaffed but the food was good!
  • Stayed August 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 20, 2007

This is a nice hotel if you are looking to stay in the central business district. Not too far from the quarters. Everything is within walking distance. The room itself is your standard 3.5-4 star room. It has a minibar. The beds are standard. The pillows were subpar, that were easily flattened and required 2 for sufficient comfort. Another problem we encountered was the shower head was broken. It spewed water over the curtain and flooded the bathroom. Once it brought to managements attention, it was promptly changed out. Other than those things, everything was fine.

  • Liked — location
  • Disliked — broken shower head
  • Stayed July 2007, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 17, 2007

I stayed at this hotel for a conference. We arrived one day earlier than we had planned and the hotel was full. They suggested we try the Hilton across the street. They did have rooms for the one night. The Hilton was awesome! Really, really, comfy beds and linens! In the am, we moved across the street to the Intercontinental. The staff was very helpful. We were going out for the evening and it started to rain as we were getting in the cab. A doorman ran back into the concierge to get us umbrellas to use for the evening! Great customer service. Overall, the room was average not exceptional, it looked out over a parking garage and the bed was not as comfy as the Hilton. Great Mojitos in the bar one night and went back for more on the next night and they ran out of mint! Slightly disappointed by that.

Stayed July 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 11, 2007

I expected more from The Intercontinental, which is why I gave 3 stars. The room, bed, and bathroom were all adequate. However, they weren't 4 or 5 star quality. The location is great if you want to be near the French Quarter. Complaints: We stayed 3 nights over a long weekend and the concierge was non-existent. Literally, I called down several times and was told I'd receive a call back and never did. Every time I walked to the concierge desk, the person was away. I question if this hotel really employs a concierge. The front desk staff was nice and attempted to be helpful, but they were clueless on restaurant suggestions. I actually ended up calling the concierge at the Ritz several times to get suggestions. Also, it was near impossible to get a cab out front. The bellman would whistle and whistle, but on each occassion I had to go down and stand in the street myself. Again, not 4 or 5 star quality.

Stayed May 2007
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
106 reviews 106 reviews
41 hotel reviews
Reviews in 48 cities Reviews in 48 cities
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed May 23, 2007

Stayed for a long weekend in May, incredible Priceline price of $58 for this 4* hotel. Great location just a few blocks from Bourbon St (don't park in hotel garage, park next door for 1/2 the price OR find street parking fairly easily).

Room was well sized, traditional decor, comfortable bathroom, no view to speak of --but some rooms had balconies (still not much of a view). Front desk service was courteous and efficient. Pool on top floor had no view but was a nice pause that refreshed. It's my 2nd Priceline stay--try Priceline (check out [--] to find out what hotels Priceline is using).

Great stay. Will return again.

Stayed May 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carencro, La
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 21, 2007

A friend told me about this gem and how he booked it on Hotwire regularly by looking for the "4-Star Downtown Customer Favorite". When I do so, I get the Intercontinental almost every time, and when I don't, I either end up with the W or the Sheraton. Whoa is me! I like all three. :)

I am a Saints season ticket holder and have been staying at the Intercontinental at least 4 times per year over the past three years.

I have NEVER had a bad experience with the Intercontinental other than that the gift shop/store closes too early (9PM) and the Valet parking is $29.

Otherwise, my experiences have been very pleasant. The rooms are quiet, roomie and comfortable. The bathtub is adequately sized. Not garden tub sized but bigger than most of the hotels with their tiny tubs that force us bigger guys to shower instead.

Location is convenient. It's on St. Charles about three blocks from Bourbon and the Quarter, and Three blocks from Harrahs and the Riverwalk. It is also maybe 5 or six blocks from the dome.

The restaurant is pretty decent, albeit expensive.

Being a veteran of staying in many of the New Orleans hotels, I rank the Intercontinental right up there with the best of them, especially when considering the value you get from using Hotwire to book it.

  • Liked — Comfort
  • Disliked — parking cost
  • Stayed April 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about InterContinental New Orleans

Address: 444 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in New Orleans
#24 Luxury Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental New Orleans 4*
Official Description (provided by the hotel):
InterContinental New Orleans enjoys one of the city s most coveted locations: two blocks from the French Quarter, four blocks from Harrah s New Orleans, six blocks from the riverfront and come Mardi Gras time a front row spot on the St. Charles Avenue parade route. The Morial Convention Center, Uptown and the Louisiana Superdome are also nearby. ... more   less 
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Also Known As:
New Orleans Intercontinental

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