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“Bad service, great location” 1 of 5 stars
Review of InterContinental New Orleans

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InterContinental New Orleans
4.0 of 5 Hotel   |   444 St. Charles Ave., New Orleans, LA 70130 (Central Business District)   |  
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Ranked #32 of 155 Hotels in New Orleans
GreenLeadersBronze level
Pisa, Italy
Top Contributor
94 reviews 94 reviews
14 hotel reviews
Reviews in 43 cities Reviews in 43 cities
46 helpful votes 46 helpful votes
“Bad service, great location”
1 of 5 stars Reviewed 2 days ago NEW via mobile

I had a bad experience with the staff of this hotel, in particular with the manager. He was not able to offer a solution to my concerns about the room and the small beds. For this reason I decided to book another room at the nearby Crowne Plaza!

Stayed December 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 reviews from our community

Traveler rating
    17
    7
    1
    0
    1
See reviews for
5
8
1
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We attended the Pelicans/Lakers game this past week, courtesy of the company I work for. They booked us rooms here. Our room was right by the elevator on the 14th floor, which was convenient but we could here the elevator squeaking through the wall. Not too loud, just audible while sleeping. Elevators were really smooth and fast! View from the room was great.Several guys from the company enjoyed the bar in the lobby. I didn't drink, but it looked really nice. The smell coming from the restaurant smelled great although we opted to eat elsewhere while we were sightseeing. Please note, bring comfortable shoes for walking around town and save that cab money for souvenirs! Beignets and Cafe Au Lait at Cafe Du Monde is pretty good too. Parking right next to the hotel, if available is $25 a day.

Stayed January 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at the Intercontinental New Orleans this past weekend and had a flawless experience. The staff was friendly and check-in was quick. The rooms were big and beautifuly decorated. The bathroom was my favorite feature with lots of little details that make up a pampered stay. The room was extremely clean and I enjoyed an amazing night's sleep on the comfy mattress and crisp bedding. Looking forward to a repeat stay our next visit to NOLA.

  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanoGM, General Manager at InterContinental New Orleans, responded to this review, 3 days ago
Dear MrsGordon2,

Thank you for your 5 star review of our hotel. We are very pleased that you enjoyed the little details and the most comfortable beds in the business. Please come back soon and tell your friends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 days ago NEW

The new look and feel at the hotel was great! Loved the decor! The staff was very friendly and accommodating and the fitness room was large with good options for lifting and cardio. The location was perfect to walk to great restaurants and fun places!

Stayed January 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanoGM, General Manager at InterContinental New Orleans, responded to this review, 3 days ago
Dear Jill C,

Thank you very much for the 5 star review and your kind words regarding our staff. Please come back soon and recommend us to your friends and family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

it was my first time at this property in NOLA but I will definitely make it my regular spot due to the great service of the front desk agent, Chris. The bell hop was helpful and gave me great advice on dinner places (I always ask the bellmen for honest advice on where they would go with their money) but the desk agent, Chris, was exceptionally friendly and inviting. He was so professional and treated me very well. He asked about floor preferences and told me all about my room and amenities and made sure my corporate negotiated benefits were included in my reservations. Most guys just give you a key and move on.

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanoGM, General Manager at InterContinental New Orleans, responded to this review, 5 days ago
Dear THWhite,

Thank you very much for your 5 star review of the hotel. We appreciate that you mentioned our associate Chris in your post. Please come back soon and tell your friends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed January 16 to 18 th, as soon as we drove up, and the doors were opened, we was greeted with a smile and were ready to load our luggage, once inside we checked in ( Domingue was very friendly and got us checked in quick) headed to our room, which was on the 9th floor. Our room was beautiful. We was in New Orleans for my granddaughters Cheerleading competition, and my sons birthday weekend, loved how the hotel was so close to all the places we wanted to visit. We ate breakfast at Pete's every morning, very good food and the service was great. We come every year for Cheerleading competition, but we will be back for a girls weekend soon. Thanks to everyone for making our stay great.

  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanoGM, General Manager at InterContinental New Orleans, responded to this review, 5 days ago
Dear Cathy F,

Thank you very much for your 5 star review of the hotel. We appreciate that you mentioned our associate Dominique in your post. Please come back soon for your girls weekend and tell your friends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Hello Antoine's, Galatoire's and Commander's Place!

There is a new kid on the block that is at your level at the Intercontinental Hotel. Once this menu develops a crab cake, it would equal dining in the Commander's Garden Room or the other old line dining establishments..

Always great staff to attend to one's needs. The in room refrigerator needs to really cool items rather than force someone out of there room.

Room Tip: request an upgrade to a suite if you have the Ambassador Status.
See more room tips
Green Features: These guys have improved with the new ownership. Mardi Gras should prove the real litmus test.
  • Stayed January 2015, traveled on business
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanoGM, General Manager at InterContinental New Orleans, responded to this review, 6 days ago
Dear JKW2922,

Thank you very much for your 5 star review of the hotel. We appreciate that you mentioned our signature restaurant Trenasse in your post. Please come back soon and tell your friends.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental New Orleans

Address: 444 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in New Orleans
#13 Luxury Hotel in New Orleans
#32 Business Hotel in New Orleans
#42 Romantic Hotel in New Orleans
#52 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental New Orleans 4*
Number of rooms: 484
Official Description (provided by the hotel):
InterContinental New Orleans enjoys one of the city s most coveted locations: two blocks from the French Quarter, four blocks from Harrah s New Orleans, six blocks from the riverfront and come Mardi Gras time a front row spot on the St. Charles Avenue parade route. The Morial Convention Center, Uptown and the Louisiana Superdome are also nearby. ... more   less 
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Also Known As:
New Orleans Intercontinental

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