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“Great location, but no views” 4 of 5 stars
Review of InterContinental New Orleans

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InterContinental New Orleans
4.0 of 5 Hotel   |   444 St. Charles Ave., New Orleans, LA 70130 (Central Business District)   |  
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Ranked #100 of 153 hotels in New Orleans
GreenLeadersBronze level
Liverpool
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Great location, but no views”
4 of 5 stars Reviewed November 17, 2012 via mobile

Only a couple of blocks from all my business calls, the St Charles streetcar to the Garden Quarter, Canal Street and the French Quarter. Was I bothered by the absence of a view? Fittins and cleanliness were all high quality and the breakfast service was excellent.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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969 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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English first
Bethesda, Maryland
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 17, 2012

I have stayed at Intercontinental hotels numerous times over the years and, recently, my experiences have been less than what I expect from an Intercontinental Hotel. My sense is that this upper-end hotel chain can't quite make up its mind whether it wants to be like a Ritz Carlton or like a routine Marriott or Holiday Inn and lands in never-never land in the middle. The New Orleans Intercontinental tries to be an upper-end hotel but doesn't make the grade. This hotel is more your standard business hotel. The staff are pleasant and efficient, the conference food is not bad, the public areas are satisfactory and the meeting rooms are in fine shape. But the sleeping rooms/floors are barely adequate with worn/dirty hallway carpeting, hallways that need repainting, and worn room furniture. Sleeping floor hallway cleanliness is marginal with little apparent vacuuming (lint, toothpicks, pieces of paper lingered in the same spot for days). A stopped-up bathroom sink was quickly cleaned out but the bent hanger used to do the job remained on the bathroom floor. The carpeting outside the room door smelled of spilled beer- but this too was taken care of. The Club Floor Lounge is sub-standard with only mediocre food and few tables. The only reason to stay at this hotel is if your group is holding a conference there. While the hotel is convenient to the French Quarter and other downtown tourist spots there are plenty of other hotels in the area with equal or better location- and many of them are probably better maintained. Intercontinental needs to make up its mind what its business is-- or perhaps they already have.

Room Tip: No special rooms in this hotel (other than the top-end suites)- all views seem to be downtown urban...
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental New Orleans, responded to this review, December 1, 2012
Dear Michael W,

Thank you for taking the time to write a review about your recent stay with us. I am pleased that you have mentioned our friendly and efficient staff. We are hospitality professionals who pride ourselves on delivering world class service and are happy doing so. However, I would like to apologize apologize for any inconvenience the room conditions may have caused you. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
51 reviews 51 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed November 16, 2012

Stayed for 3 nights during a business trip in October. I didn't have a rental car with me this time but as expected, parking is at a premium cost. The room was standard issue with a fridge and flat screen TV. Clean and temperature controls were consistent. Didn't have any issues with the place and the work out facility was actually very good. Had lots of universal machines and 3 treadmills (one was broken). I didn't explore the pool area but looked nice. I did take one of the bottles of water there which was $6.00, I thought I would try to save a few bucks and buy it at the hotel convenience store, but it was $6.00 there! Just walk to the French Quarter and get some there. Walk to the French Quarter is about 3 blocks or 5 minutes. Very close to all the action but off the main strip. Overall a good stay, the staff was helpful and gave me a late check out which was appreciated as my flight was later in the afternoon. I didn't check prices right on Canal, but I'm sure this one would be slightly cheaper as it is again off the main drag. This is a larger hotel for sure and will have lots of guests so if you are going to have breakfast there, you may need to get there early. One day, all the conference guests ate there and there was a wait to be seated.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evansville, IN
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 15, 2012

Decent place to stay. Purchased an airfare/hotel package thru Delta.com and got a good rate. The hotel was well staffed and clean. We stayed at this hotel due to location of an event. Next time I would stay closer to bourbon street though.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 15, 2012


i thought the location of this hotel was it's best feature followed closely by the campagne cocktail lounge where i had a yummy fruity drink waiting for my shuttle to the airport. Staff was consistently friendly and helpful. Rooms definately needed a face lift with chipped furniture and peeling wallpaper which I find very unappealing.The service and location made up for it.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, Washington, United States
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 11, 2012

Stayed in a queen corner suite. Room was awesome with quaint furniture and cozy beds..no pay movies, staff at desk doesn't seem well versed. Club level nice with cocktails included but food offerings are not as elite as other ic properties.no dedicated concierge on club..hallways smell of pot on 7th floor...very noisy but what does one expect in New Orleans..also hear frequent street noise..when asked to get change at desk I was given somewhat of an attitude.
I love intercontinental but top brass needs to take a look at this location

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheyenne, Wyoming
Top Contributor
96 reviews 96 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 11, 2012

The location is good but the problem is that you can hear every word of your neighbors, especially if they come in at 4 am. We had an inside room that had a balcony but it was still like being a dark corner. Amenities and toiletries were nice, though. It worked OK for our visit but we wouldn't go back to this hotel unless we simply could not find a room any place else.

Room Tip: If you do stay here, ask for an outside room.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental New Orleans, responded to this review, November 27, 2012
Dear AMPWyo,

Thank you for taking the time to share your feedback. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. I am pleased to know that you enjoyed our hotel's location. I am sorry to hear that your were not satisfied with the overall ambiance of our hotel. While we understand that your stay was not 100% satisfactory, we hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Irish V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental New Orleans

Address: 444 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in New Orleans
#24 Luxury Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental New Orleans 4*
Official Description (provided by the hotel):
InterContinental New Orleans enjoys one of the city s most coveted locations: two blocks from the French Quarter, four blocks from Harrah s New Orleans, six blocks from the riverfront and come Mardi Gras time a front row spot on the St. Charles Avenue parade route. The Morial Convention Center, Uptown and the Louisiana Superdome are also nearby. ... more   less 
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Also Known As:
New Orleans Intercontinental

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