I have stayed at Intercontinental hotels numerous times over the years and, recently, my experiences have been less than what I expect from an Intercontinental Hotel. My sense is that this upper-end hotel chain can't quite make up its mind whether it wants to be like a Ritz Carlton or like a routine Marriott or Holiday Inn and lands in never-never land in the middle. The New Orleans Intercontinental tries to be an upper-end hotel but doesn't make the grade. This hotel is more your standard business hotel. The staff are pleasant and efficient, the conference food is not bad, the public areas are satisfactory and the meeting rooms are in fine shape. But the sleeping rooms/floors are barely adequate with worn/dirty hallway carpeting, hallways that need repainting, and worn room furniture. Sleeping floor hallway cleanliness is marginal with little apparent vacuuming (lint, toothpicks, pieces of paper lingered in the same spot for days). A stopped-up bathroom sink was quickly cleaned out but the bent hanger used to do the job remained on the bathroom floor. The carpeting outside the room door smelled of spilled beer- but this too was taken care of. The Club Floor Lounge is sub-standard with only mediocre food and few tables. The only reason to stay at this hotel is if your group is holding a conference there. While the hotel is convenient to the French Quarter and other downtown tourist spots there are plenty of other hotels in the area with equal or better location- and many of them are probably better maintained. Intercontinental needs to make up its mind what its business is-- or perhaps they already have.
No special rooms in this hotel (other than the top-end suites)- all views seem to be downtown urban...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 1, 2012
Dear Michael W,
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Thank you for taking the time to write a review about your recent stay with us. I am pleased that you have mentioned our friendly and efficient staff. We are hospitality professionals who pride ourselves on delivering world class service and are happy doing so. However, I would like to apologize apologize for any inconvenience the room conditions may have caused you. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.
Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.