We stayed at the Roosevelt for the long Labor Day weekend. Our first impressions were very favorable -- the staff at the door, check-in and our personal "baggage" assistant all had a smile and were extremely helpful. The lobby of the hotel is beautiful and wonderfully restored. The rooms were equally well decorated with a comfortable king bed, new furniture and HD TV. The bathroom was also a very nice size with no bathtub but a great shower. The Roosevelt is conveniently located off just off Canal Street and one block from Bourbon Street and the French Quarter. The in hotel restaurants were continually busy and we tried Teddy's Cafe and enjoyed our ice creams and cookies. Room Service was priced comparable to the restaurants in the tourist areas and the food was okay (bread pudding was great!).

However, we did not have the best experience with housekeeping. The first night, my husband found a huge piece of broken glass on the floor (about the size of a quarter) that housekeeping had missed from a previous occupant. Strangely, our towels dwindled each day. The first night we used our washcloths and they were never replaced, the second night we had one of the bath towels disappear (we had 4 and ended up with only 3). We also only had turndown service two of the three nights. The chocolate left with the turndown service was very old and inedible also.

The other disappointment was the concierge. We booked a tour via the concierge with their recommended service for the afternoon. After standing outside the hotel for 30 minutes at the appointed location, we went back to the concierge only to find that he had "forgotten" to book the tour. He managed to get us on a different tour but as we were waiting with another couple, we heard that he told them that he had booked a lunch at a posh New Orleans restaurant for them but when they arrived at the restaurant, they found it wasn't even open for lunch. These types of mistakes are not acceptable for a hotel of the Roosevelt's quality.

Overall, the experience was great and the housekeeping and concierge were more annoyances than anything else. We would stay here again if we return to New Orleans.

We had a disastrous time in New Orleans so far, thanks to the Ritz. I won't go into any more detail since you could read my review for them on my recent reviews.

The Roosevelt completely saved our trip though. Scrambling on the last minute for an alternate hotel, I remembered reading about the Roosevelt on Trip Advisor. I thought at the time that it was too bad I already paid for the Ritz, or I would have wanted to stay at the Roosevelt. Little did I know that I was about to get what I wished for.

I checked Expedia, and the room rate for a suite was something like $199 or $249, something dirt cheap. Considerably cheaper than the Ritz, and the room was even a suite, compared to the bottom category at the Ritz. Our room had a separate living room, stocked fridge, 1-1/2 baths, and it was pretty much twice the size of a Ritz room. Even the suite at the Ritz is still considerably smaller than the one at the Roosevelt.

I also read other reviews saying that the staff seemed thankful to be working there. I thought that it was a strange comment, until I experienced the service myself. Everyone were very accommodating! From the valets who would miraculously get our vehicle at lightning speed, greet us by name, and open the door for both of us (2 valet people per car), all with a genuine smile!

We needed the last minute assistance of their Concierge getting directions to the local mall, and last minute arrangements for dinner at Commander's Palace. By the time we got downstairs, he had a map with our route clearly marked just in case the in-car GPS failed us somehow, and the dinner reservations went through without any troubles.

In the last minute before leaving town, I called them because I remember I left some undergarments in one of the drawers and I told the lady at the front desk that it was really embarrassing, and she replied "that is perfectly alright, no problem." My husband went upstairs to our room and was able to retrieve my personal effects without a hitch.

The rooms by the way were very clean. Agraria toiletries., new-ish everything since the hotel had a recent renovation, and bottom line, the hotel really came through for us.

Thank you very much, The Roosevelt. Next time we're in town, we're definitely staying at your hotel again!

We visited New Orleans for the first time over the Labor Day holiday weekend. With so many hotels to choose from in and around the French Quarter I took the time to read plenty of reviews. From talking to a lot of people staying at other hotels, it's hit or miss depending on where you stay.
There were only a couple of reviews at the time we booked our stay at The Roosevelt since it just re-opened in July since Katrina. Well, we are very pleased we chose this hotel.
Once you walk in and see the beautiful crystal chandeliers and marble floors you were stepping into a world class hotel. We were greeted by the friendly doorman from our cab and once again when we walked up to check in. Check in process was very quick and pain free and were quickly offered if we wanted our bags taken to our room. We had a beautiful deluxe king room on the 10th floor. Marble floors, large room with HD television, mini bar, separate mini fridge, plenty of storage for clothing, large closet, and BEAUTIFUL bathroom with a shower that was large enough to fit 2 and had body spays. Very plush towels, robes, and nice toiletries the hotel supplied. We never had a problem with room service making up the room, and had turn down service every night of our 4 night stay.
The pool was open on the 4th floor rooftop but the whirlpool was still being tiled. With temps in the upper 80's it would have been too warm to sit in so we didn't mind. The pool was a bit small. Nothing special about it. I would have liked a larger pool when we returned from our busy day before going out to dinner but we were glad that it had water in it and we could take a quick dip. The bar was open in the pool area just on the weekends. Plenty of comfortable seating was available around the pool and very plush oversized towels were supplied.
We were greated every morning by one of the staff members, Hazel. She was so sweet and always wanted to know how we were enjoying the city. If we needed any directions she would walk out on the street with us and point where we needed to go. On our last day she ran over and gave us a hug and wished us a safe trip back home. I can't tell you that I every had this before during a hotel stay.
Did we notice some things that weren't quite finished yet? Yes, some finishing touches are still being worked on. Spa wasn't open yet. Out of the three elevators two only seemed to work and on one day there was only one working. This was noticed in the evenings when guests were all trying to leave for dinner. You had to wait a bit to go up and down. The elevators are original so they do bang and clang going up and down. I thought it gave the place some charm. It was always a fun ride.
Great location to Bourbon street, but far enough away not to have the noise. Trust me, I wouldn't want to stay on Bourbon St. after you spend a night there....if you plan on getting any sleep.
I would stay here again in a heartbeat! New Oreans has been through a lot and has a long way to go to fully recover.
As hotels like this bounce back, the people of New Orleans are very appreciative that the tourists return and enjoy all that this amazing city has to offer. My partner and I were thanked by so many locals that we were there.

I can honestly say this was the best hotel I have ever stayed in. I think they have worked out most of the kinks. It was the most comfortable matress, sheets, pillows, and towels. The matress was so nice, I looked for the tags so I could try to purchase one for my house! Expensive, but worth every penny!