This really should be listed as a two star hotel - it certainly is not up to the usual standards of other Fairmont properties. Very run down and in serious need of a major renovation - some of the rooms are big all right but are then sparsely furnished with outdated old items. Not particularly clean. The staff seem to be trying to cope as best they can. The immedate area around the hotel is seedy so you have to walk through characters hanging around on the corners. There is a big drugstore nearby which is handy. For likely the same price there are better properties further down or just off Canal Street. Switched to the Hilton which was in fact cheaper for a business class, well appointed room with access to the top floor lounge for breakfast and afternoon nibbles - like night and day by comparison. I shoudl have paid heed to the reviews on this and other sites but I figured those might just been planted by other hotels or from unreasonalbe people - nope, they were right.

The valet parking was good and thats it. the food was over priced and not good at all . they gave us one room and we had them move us due to no paint on walls and the view of nothing but the roof . I can understand this is in any hotel but the room did not have any furniture in it just an end table with a tv on it so i asked to be moved. the hotel is really old and needs to be updated really bad . the ceiling had water stains and all over and the molding around doors was horible. I think the attitude with this hotel is just add more paint .. guess what, more paint wont fix this place ! The bathroom had these small tiles -- you know the ones that are in old gas station bathrooms -- just nasty looking . The bed ----. my back hurts soo bad. its springs and all poked me in my back all night .. then no coffee pot in room . Wake up call is not needed in this hotel either because a construction crew will wake you up with their hammers I mean jack hammers so no afternoon naps either . We did order room service and the cart was all slimey with a clean table cloth on top of it. I'm telling you stay somewhere else; it was a waste of my money. I had to stay because i booked online and had already paid for it. the sheets --- also (low thread count and flowery) and so did the bed spread (like the ones shown on dateline with the blacklight showing all kinds of stains etc.) ugh ... the elevators fit about four people uncomfortably -- hope you don't have big bags. the a/c vents were dirty, moldy and nasty. This hotel does the bare minimum for a 4-star rating. Stay at the Marriott, at least they have recently updated, have excellent quality sheets, pillows down comforters, new carpet, new mattresses. Starbucks coffee downstairs and a great piano bar, too. But again, at the Fairmont, the valet parking attendants were really great and entertained us each time we had to retrieve our vehicle. I must also add that all of the employees were very nice and helpful.

I agree with the previous reviewer. The Fairmont was dingy and had an old smell to it. For it to be a high end hotel in New Orleans, I was disappointed with my room and the overall dinginess. The staff was very nice but that isn't enough for me to come back next year.

The short story is that the service is average at best. The food is very expensive. The rooms are OK if you get a big one. The beds are worn out--the ones in our room were anyway. At $129 per night for a Fairmont Room on a weekend in New Orleans it was OK, hardly great, hardly luxurious, the lobby is beautiful, but beyond that it is not any better than a worn Interstate motel. One really irritating thing was that the doors to the rooms have ventilation grates in them so noise from the hall can be heard in the room as if the door were open. One must assume that noise from inside the room can be heard in the hall as well. We do not plan to stay there again.