This was a fabulous hotel and being Diamond we were upgraded to a stunning suite. However, that was all after a frustrating time, (after driving from Florida) spending ages trying to locate the address which no longer exists! In the end we called the hotel (fortunately the number was right) and were casually told that the address on the website is wrong and the street name was changed 6 months earlier!! Later on checking in, when I suggested they fix it, I was told with some sarcasm that that would be a good idea, yes. Seems on new Orleans time, 6 months was premature to change an outdated address. Unbelievable for a hotel of such standing...or indeed any hotel that cares about its patronage. NEVER encountered anything like it in a LOT of travelling.