We stayed in a 2 queen room over the Mardi Gras celebration. The customer service was amazing, they greeted us at our car once we pulled up, and the valet took our car and unloaded our luggage. The check in process was a little slow, but nothing too frustrating. Once we arrived to our room we noticed every impeccable detail from the bedding through the bathroom. The bathroom was pretty large for a standard room also. Shortly after arriving in the room, there was a know at the door, and the bellhop was there with our luggage. He was EXTREMELY friendly and told us of some good places to go eat and sight see while in town. Overall, the service at this property is prompt and courteous, the rooms are a bit small (standard for New Orleans though), and the decor of the room is impeccable. I will definitely be staying at The Roosevelt in the future!!!!