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“Poorly managed food and beverage/buffet!” 2 of 5 stars
Review of Harrah's Casino

Harrah's Casino
512 S. Peters, New Orleans, LA 70130 (Central Business District)
1-800-VIP-JAZZ
Website
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Ranked #139 of 462 things to do in New Orleans
Activities: Gambling, Dining
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Attraction details
Owner description: This casino offers 120 gaming tables, 3,000 slot machines, a buffet restaurant and a 140-seat lounge with live music.
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Poorly managed food and beverage/buffet!”
2 of 5 stars Reviewed April 1, 2014

We were in NOLA celebrating my birthday and decided to patronize Harrah's buffet on a Thursday for all you can eat crab legs! The experience was wonderful. The food was delicious, our server was on point, and the general staff seemed upbeat.

The experience was so good, we decided to go back and on Saturday evening...insert catastrophe here...

We arrived at 8 pm to find that the line was about 40 people long in the "platinum/non member section" and there was no one in the "Diamond club/we spend a ton of dough section". When I observed that there were no less than 8 tables empty, waiting to be bussed and sat, I walked to the front of the line and inquired why there was only one cashier for our line or why the "diamond" cashier couldn't assist us since there was no one in here line.

I was told by management that even if they rung us up, there was no where to seat us...I quickly pointed out the 8-10 empty tables that needed to be cleaned and sat. She simply replied "Saturdays are crazy"...Which I translate to mean that you are understaffed and overwhelmed.

What really frustrated me was the lack of speed/sense of urgency that the staff including management showed.

At any point, we were seated and proceeded to the buffet. They were out of crab legs, so I waited. Decided to go ahead and get butter, but that was out too and there were no littel plastic cups for it anyways. So I decided to go get soup, but they were out of bowls (evidently, ppl had been using the bowls for the butter since the plastic cups were out.

Once the crab legs did arrive, you could tell they were not of the same quality as Thursday. They stuck to the shell and were more work than they were worth.

So I decided to take a different route, but they were out of plates. At one point they didn't even have cups!

As I waited at the buffet for God only knows what this time, I asked a gentleman cook what the deal was. I said "It's like you all don't care what happens to people who come later (8:15 mind you). His reply "Well you know what they say, the early bird gets the worm, the late bird gets whatever's left"...kid you not, he said that after we had just spent $74.12 to eat there.

I was flabbergasted and went back to my table which had plates piled on it (we only saw our server 2 times) and asked for a manager.

He apologized and simply admitted that things were going as planned on the floor. But he was shocked with what I had to say about the food quality/buffet/and early bird comment.

He offered us breakfast or brunch in the morning. Which we took him up on...insert epic fail here...

Let's just say that everything was out and clearly no one was watching what needed to be replenished. I give you one example of the no less than 7: The sausage gravy was out, I asked for more. told me it would be 15 minutes. No problem, I got something else while they prepared it. Went back...still no gravy. I asked a gentleman what was going on. He said not only had they run out on the buffet, but evidently there was none in the kitchen and they had to go to the storage area downstairs and it was completely frozen, meaning it would take an hour to prepare?

REALLY? I waited so long for so many things that one of the chefs came out and complimented me on my attitude. She offered to replace the meals, but I told her we were headed home. She gave us a voucher anyhow.

Now here's my disclaimer, I am a Director of Sales for a 4-star Starwood hotel in the heart of Atlanta. I am sensitive to the experience of customers, especially when I am one.

I say all this to say that the efforts in the kitchen represent a lack of unity, cooperation, and care for what you do and who you serve. But more importantly, it represents gross mismanagement of people and their abilities

It being the weekend is no excuse for the complete breakdown of communication and process! The weekend comes every 5 days, if that is happening every weekend, then there's a problem.

Though we had a great server the first night, and the chef complimented my patience, we will not be going back here.

Visited March 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Suwanee, GA
Top Contributor
91 reviews 91 reviews
20 attraction reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Very crowded lately”
3 of 5 stars Reviewed March 31, 2014

I have been going to this casino for YEARS. It seems like the last few times I have been in town, it has been VERY VERY VERY crowded. Impossible to get a seat at a table (and very expensive minimums). I wish they would expand, but otherwise I love this casino - it has a very different atmosphere.

Visited March 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas, United States
Senior Contributor
42 reviews 42 reviews
10 attraction reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Been to better casinos”
3 of 5 stars Reviewed March 30, 2014

This casino seemed very small. It is extremely smoky in there and they need to work on a better ventilation system. The parking is only free if you gamble and use your players card when gambling. They will check your card when paying for parking and if you don't have a card or activity on your card then you will have to pay and it is not cheap!

Visited March 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina, United States
Senior Contributor
44 reviews 44 reviews
11 attraction reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Nice”
4 of 5 stars Reviewed March 26, 2014

My friend won big time!!!! ID check on the way in so have proper ID. It will be scanned. Nice atmosphere with a slightly rachet club on the inside. LOL

Visited February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Top Contributor
85 reviews 85 reviews
17 attraction reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
“Won a little”
4 of 5 stars Reviewed March 20, 2014

We just walked through to get a cup of coffee at Starbucks and use the restroom. We went to the Riverfront which was closed down and the easiest way to get back to Canal was through the casino. It is larger than it looks and nearly empty on a Tuesday morning. I had $2 in my pocket and put it I a machine, won $141. Gave $20 to my daughter and put $20 in another one myself. She won $150, I lost mine. We took the money and ran...lol

Visited March 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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