I had booked and pre-paid a 4-night stay. On my second day, I asked at reception if I could extend for another night. The guy was clearly new and had no clue what he was doing. He quoted a price which I accepted, but then it turned out he had booked that same night, so I now had two rooms for one night! When he booked the right night, the price had suddenly more than doubled, so of course I immediately asked that he cancel the booking. At this point the general manager had stepped in, and he strangely would not tell me price for the night until he had confirmed the booking! Not sure what that was all about.
Coming home after a full day tour, wet from rain, cold, tired, and hungry, I opened the door to my room only to find that all my belongings had disappeared! I was livid. The receptionist was adamant that I should have checked out that day, and not until I shoved my printed confirmation under her nose did she relent. Not a word of apology, just bad attitude.
Although my luggage was in storage (clothes and toiletries shoved down my backpack, my comb was nowhere to be found I realised the next morning), they had also removed the food I had bought and placed in the fridge and cupboards and thrown it away!! Including some items I had brought from Mexico which could not be replaced.
The following day I had calmed down somewhat and spoke to the general manager. A very defensive and arrogant man. He could/would not explain what had gone wrong, still no hint of any apology, he just made me feel like I was the problem! He finally said he had "adjusted" one night, which meant nothing to me. Was it a refund? He would not tell me how much it would be, just said to look at my confirmation and figure it out. When I insisted to know the amount, he just told me the conversation was over and started talking to another guest.
I can only imagine they managed to cancel my existing booking when they cancelled the one that should never have been made. But they were so arrogant that I should leave the hotel halfway through my pre-paid stay! What hotel cannot keep track of their bookings??
I find the level of unprofessionalism astounding. Is this really how a large chain like Choice trains their managers to behave with customers??? A bit of humility, explanation and apologies can go a long way. I was certainly not at fault here.
Additionally, the wi-fi signal was extremely weak.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.