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“We were left at the hotel” 1 of 5 stars
Review of Tours by Isabelle

Tours by Isabelle
New Orleans, LA 70131
504 398 03 65
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Experience Cajun Country: Swamp Boat Adventure and Plantations Full-Day Tour...
Certificate of Excellence
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Attraction details
Fee: Yes
Recommended length of visit: More than 3 hours
Owner description: Tours By Isabelle is the oldest locally owned and family run New Orleans tour company, providing first class, small scale, personalized service since 1979! Experienced and knowledgeable Driver-Guides on board comfortable, top of the line 13 passenger vans enthusiastically will make you fall in love with Louisiana!
Dusseldorf, Germany
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 24 helpful votes
“We were left at the hotel”
1 of 5 stars Reviewed February 12, 2013

We booked a tour in advance and arranged a pickup at our hotel. On the day of the tour the tour bus arrived, we wanted to pay with our credit card but it was rejected from their card reader. We had no problems with the card at checking in at the hotel and later on at different locations. Only the card reader from Isabel's bus driver rejected our card. Of course, we do understand that the company needed a proof of payment, but they already had our credit card information in advance, so they could use it without this silly wireless card reader. We offered them to take us to any ATM to pay it cash, but they refused to take us with them and left us standing at the hotel.

Visited February 2013
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ToursByIsabelle, Owner at Tours by Isabelle, responded to this review, February 13, 2013
Dear Markus K.,
Thank you for taking the time to write and give your feedback on this experience.
We are terribly sorry you were not able to come on our tour. We really would have liked to have the 2 of you come, since we had reserved and held your 2 places of course, it was a loss for us as well! Our Driver-Guide came to your Bed and Breakfast to pick you up on time, we had a sold out tour with a tight schedule, and all of our customers were already on board, most of them had paid us with credit cards which our terminal took just fine. During the 15 minutes it took to try and figure out your payment,(while everyone was waiting in the van) your Bank of America Credit card was denied several times by our Credit card terminal (a new model I-phone with 4 G, no wi-fi needed) , and we even offered you to be paid in Euros if that helped...We could not possibly have gone to a B.O.A. ATM for you to get cash since this bank has none in our State of Louisiana, none within a 100 miles radius actually!
We do not charge customers in advance, as a courtesy, nor do we hold anything on their cards ahead of time, so we could not have known your card would be denied!
Again I am really sorry we could not take you on our tour last Monday, I am sure you can understand we do need payment for our tours.
I sincerely hope your stay in our wonderful City of New Orleans was a fun and pleasant one.
Isabelle Cossart
Tours By Isabelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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780 reviews from our community

Visitor rating
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Annandale, Virginia
Level Contributor
19 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Feeling the Katrina Heartbreak”
5 of 5 stars Reviewed February 8, 2013

This Katrina tour really gave us insight into what happened, why it happened, and the impact it had on the people. We were amazed by the skyscrapers and hospitals still standing vacant, the numerous homes boarded up, and the stories of the people who had to stay on their roof for days, without food, water, and the constant companionship of mosquitos.

Visited February 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
13 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“Had a great day”
5 of 5 stars Reviewed January 29, 2013

We took the Grand Tour which shows your the Laura Plantation, Oak Alley Plantation and a bayou tour with our guide Muriel. We had such a great time. There was tons of interesting information. The bayou tour on the boat was so much fun and the boat captain was funny and knowledgeable. We were so glad to be able to take part during out time in New Orleans~

Visited January 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
24 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“3 happy generations with Tours by Isabelle!”
5 of 5 stars Reviewed January 24, 2013

3 happy generations. My parents (80), our sons (20) and us (50). We booked the Bayous and Plantation tour and it was almost perfect. It could have been a half hour to an hour shorter as we waited quite some time for the Airboat and also at the Plantation but our guide was very knowledgeable. She even helped with our restaurant reservation at night. Our captain was most funny and we all enjoyed the ride and his information. The tour at the Plantation was also very well organized. On time.

Visited December 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
7 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“New Orleans City Tour includung areas affected by Katrina”
5 of 5 stars Reviewed January 23, 2013

A great tour led by Stanley,,,very informative tour by a passionate lifetime resident of New Orleans!

Visited January 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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