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“heart of town” 4 of 5 stars
Review of BEST WESTERN PLUS Inn on the Park

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BEST WESTERN PLUS Inn on the Park
3.0 of 5 Hotel   |   22 South Carroll Street, Madison, WI 53703   |  
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Ranked #27 of 63 Hotels in Madison
Madison, United States
1 review
“heart of town”
4 of 5 stars Reviewed July 25, 2014

Location, Location, Location...that's why I stayed here. it's quiet considering it's right in the heart of town. Quick elevators and having a restaurant/bar in the lobby is a plus. Rooms are nice are clean and will stay here again next year.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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402 reviews from our community

Traveler rating
    142
    154
    62
    35
    9
See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
St. George, Utah
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 24, 2014

When I checked into the hotel really appreciated the quick and friendly reception after 9 hours on the road. The location of the hotel is incredible, right across from the Capitol and walking distance to eateries and lounges galore. The room itself while small were nicely appointed and felt so cozy. The shower head was a wonderful destressing (rain) experience. I will definitely stay here again when in Madison WI.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 22, 2014

We stayed here for a weekend away in downtown Madison, Wisconsin. Our choice was based on affordability and location. The location was convenient (right across from the Capital), the hotel was clean and the lobby area even had a bit of character, but the customer service was poor. The front desk staff almost seemed bothered by having to accommodate us and the attached restaurant (Jerome's) was awful. Our room service came cold and without silverware. The vending machines on every floor were out of simple items like Sprite & Water and the doors to the hotel room were paper thin - we could hear all conversations in the hallway. If we were to do it again, we'd pay a little bit more to stay in another downtown hotel or we would stay outside of the city.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at BEST WESTERN PLUS Inn on the Park, responded to this review, July 23, 2014
I am truly sorry that we did not deliver the outstanding customer service that we strive for. We sincerely appreciate your business and should have conveyed this to you through our words and actions. I will be addressing this with our management and front desk team and I thank you for bringing it to my attention. -George
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District of Columbia, United States
1 review
4 of 5 stars Reviewed July 22, 2014

Park your car and enjoy the trip. There are museums for the entire family to enjoy. Walk to the capital building. Take a tour. Visit the market. Catch a show. Eat lots of different food from street vendors to top eateries. If you forgot something, there are plenty of stores within walking distance to obtain what you need. (Walgreens, clothing stores, a real camera shop, shoe store, what ever you need, you will find.) By and large the hotel staff acted like they wanted you there and wanted you to return on your next trip to Madison.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, United States
1 review
5 of 5 stars Reviewed July 22, 2014

Very nice hotel. Accommodating staff and very friendly. Very clean rooms and comfortable beds. Loved the décor. I will stay here again when I visit Madison again soon. I like that they have free valet parking if you are a patron and even when we checked out, I was able to keep my car there for a very small fee.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at BEST WESTERN PLUS Inn on the Park, responded to this review, July 23, 2014
Angela, thank you for the feedback about your stay. I'm happy to hear you enjoyed your time with us and that we'll be welcoming you back soon. -George
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CA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 21, 2014

Perfect location, central to everything. Farmers Market on Saturday morning was fantastic, concerts at the capitol were fun. Lots and Lots of weddings going on so hotel is very busy and can get very loud. Bed was very uncomfortable and the room was TINY!! Staff is super helpful and courteous.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eagan, Lithuania
1 review
3 of 5 stars Reviewed July 18, 2014

Not as exceptional,. Service was normal. Not any problems. It seemed like I had to wait for service. Not all Best Western's have valet parking. My car appeared right away! The staff in the parking garage were fast and gentleman.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn on the Park

Address: 22 South Carroll Street, Madison, WI 53703
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Inn on the Park 3*
Number of rooms: 213
Official Description (provided by the hotel):
An urban landmark on the Capitol Square in Madison, the hotel is located directly across from the magnificent State Capitol building. The Capitol Square is home to such popular seasonal attractions as the Dane County Farmer’s Market, Art Fair on the Square and Concerts on the Square. Only blocks from the University of Wisconsin, Madison campus, Frank Lloyd Wright inspired Monona Terrace Convention Center, Overture Center for Performing Arts, and the Kohl Center, the Inn on the Park is your best way to experience the best of Madison. ... more   less 
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Also Known As:
Best Western Plus Inn On The Park Hotel Madison
Best Western Hotel Madison
Best Western Madison
Madison Best Western

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