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“We've stayed here before, and we'll visit again.” 4 of 5 stars
Review of BEST WESTERN PLUS InnTowner & the Highland Club

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BEST WESTERN PLUS InnTowner & the Highland Club
3.0 of 5 Hotel   |   2424 University Ave., Madison, WI 53705   |  
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Ranked #12 of 64 Hotels in Madison
Madison, Wisconsin
1 review
“We've stayed here before, and we'll visit again.”
4 of 5 stars Reviewed June 24, 2014

Our family had an elderly relative visiting from out of town over the weekend, and we put him up in the InnTowner, where he had stayed on visits in past years. The main reason that we wanted to write this review was to say how helpful Chet Wright was in offering assistance from the front desk. On the first morning of our relative's stay, when Chet noticed that our relative, while sitting alone in the hotel lobby, seemed a bit confused about our family's meeting time, Chet gave us a telephone call to say that our relative was waiting for someone in our family to "visit with him." It's hard to imagine a hotel staff person in a mid-sized, modern-day city like Madison calling a guest's family member as if we were living in a small, old-fashioned town. It was quite remarkable. Chet seems very sensitive to the feelings of the people he deals with, and we appreciated his thoughtfulness.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, July 16, 2014
Dear Charlotte M,

Thank you for sharing your experience with Chet here at the InnTowner. It means so much to employees to be mentioned specifically, and we agree he certainly deserves it! With his sensitivity and old fashioned "not afraid to help" approach, we are so proud to have Chet as a member of our hotel family serving yours.

Thank you for being a loyal client year after year!
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455 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Beg Bend, WI
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 24, 2014

This hotel appears to be a great place to stay if you have a loved one staying at the nearby hospital, which we didn't. Otherwise the location is somewhat remote. It probably is also a good place to stay for Badger games despite the walk. I was greeted by a harried person that was having trouble with my reservation that was made through 'a third party.' Maybe some else didn't do something right, but I just want it fixed without laying blame. Our room was small, the king size bed quite cozy but most of the furniture looked new and well appointed. The breakfast buffet was good with hot eggs, bacon and potatoes. The pool was adequate and it's nice to have a hot tub but not all the jets were working. I wouldn't waste my time with the restaurant. The only table was occupied by a family whose child came up to the hostess and said "Mamma ...." Apparently only friends and family are the only people that eat there.

Room Tip: Get there early for parking
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, July 15, 2014
Dear Jerry W,

Thank you for taking the time to write a review on the InnTowner! While we aren't located in the heart of downtown Madison, we are the ideal location if you're in Madison for the UW Hospital, UW-Madison Campus, or sporting events such as Badger games or events at the Natatorium.

Admittedly, some of our rooms are a little "cozier" now because the new furniture has added amenities like microwaves and refrigerators built into them. On your next visit, please ask for one of our larger rooms and we will happily grant you one if available.

Thank you for the feedback on the employee who was having trouble and not taking full responsibility for any problems occurring during your check in. This is something we are able to address with training and coaching. As for the restaurant, we do feed a lot of guests most nights so we are confident that it's not just family members. However, we will address the issue if we uncover a daycare operation!

Thank you for the feedback. We look forward to having you again as our guest.
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1 review
5 of 5 stars Reviewed June 23, 2014 via mobile

Wonderful service, great atmosphere, hot breakfast! I stayed here with a bunch of guys for a bachelor party. We had a great time and the rooms were exactly what we needed at the end of a fun night. A big thank you to Nick and the rest of the Best Western staff!!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, July 10, 2014
Dear Matt K,
Thank you for letting us know that your group members all enjoyed your stay with us. Nick and his staff definitely do know how to treat our guests. Please come back after the wedding!
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Bloomington, Indiana
1 review
4 of 5 stars Reviewed June 23, 2014

The suite was spacious, very clean and quiet. The staff was excellent. The facility seems to recently have been renovated, and we appreciated the fresh feeling in the room. Maybe the newness accounts for the fact that there was no blanket for the sofa bed. We would also have preferred a "real" coffee pot with "real" mugs, a pot that brews 4 cups instead of the 1-at-a-time in paper cups. We chose the room because it had a kitchenette, and we felt it was underequipped.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, July 7, 2014
Dear Deborah C,
Thank you for taking the time to review The Best Western InnTowner on TripAdvisor! Indeed, our renovation has caused a few details to be left out until they are pointed out to us. We appreciate your comments so that we may remedy these issues. We do offer the option of both paper and ceramic coffee mugs, the latter is available downstairs in our breakfast area. Please make sure to help yourself to these on your next stay with us!
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Glen Gardner, United States
1 review
4 of 5 stars Reviewed June 23, 2014

Had a great stay in Madison. Hotel was wonderful; worth the price, for sure. Clean, nice rooms - great location to where I needed to be - centrally located near capital, university, shopping, etc. Had no problems extending my stay, as needed, even last minute. Preferred staying in Madison, driving to Milwaukee Airport for an early flight, because hotel was nice - and I knew the sleep would be worth it! Much better than getting an airport hotel!

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, July 7, 2014
Dear Francisco R,
Thank you for the review of our hotel on Trip Advisor! We are glad you were able to spend an additional night without a problem. Thank you for sharing that our location is convenient and our that newly renovated rooms provided you with a good night of sleep before your early morning flight from Milwaukee. Please stay with us again during your next visit to Madison!
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Nekoosa, United States
1 review
5 of 5 stars Reviewed June 19, 2014

The full breakfast, upgraded rooms and shuttle are fantastic, but I also keep coming back because of the people. My most recent stay, Chet and Peter went out of their way to accommodate special requests and make the visit another great one!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, July 7, 2014
Dear Amy I,
Thank you for reviewing the Best Western InnTowner on Trip Advisor. We agree, people like Chet and Peter DO make all the difference, and we will be sure to let them know you thought so! I am glad you enjoyed the breakfast, the new rooms and took advantage of our convenient shuttle.
Please visit us again soon!
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Madison, United States
1 review
5 of 5 stars Reviewed June 18, 2014

The rooms were very clean and the beds very comfortable. The food at the restaurant was good in appearance and taste. All of the hotel staff was very friendly and helpful. I look forward to my next visit.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, July 7, 2014
Dear Michelle F,
Thank you for the review of our hotel! We appreciate the positive comments about our staff, restaurant and the choices we made in our recent renovation. We look forward to having you as our guest again and again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS InnTowner & the Highland Club 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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