A few minor details messed up what could have been a nice stay. In-room wifi was unusable. It wouldn't stay connected and for the brief periods it would connect it was too slow to do anything but check email. Couldn't get either my smart phone or laptop to work in my room. The computers in the business center worked fine but I'd rather work from my room. I didn't notice until I got into the shower that we were given 2 containers of conditioner but no shampoo. Didn't have time to screw around asking for shampoo and I didn't have any with me. Ended up having to wash my hair with hand soap. There was a funky sliding bracket that held the shower head to the wall. Bumped it with my elbow and the whole thing fell off the wall. The parts landed in the shower so I was able to put the thing back together and finish my shower. Made sure not to bump it again. Breakfast buffet could have been great. Much nicer selection of food than most continental breakfasts. Too bad both types of potato offered were not just tepid but cold. None of the other hot foods were really hot but at least were acceptably warm. On the plus side, parking was easy. Shuttle to nearby UW Hospital was great. The hotel is generally a bit long in tooth but clean and in very good condition. I understand that they are going to be doing some major renovation in early 2014. All of the staff we encountered were friendly, helpful and efficient. Overall this hotel is a good value especially considering the location.