Perhaps the most welcoming, helpful and happy hotel staff I've ever experienced. Every single person smiled when they greeted you, and went out of their way to ensure we were well taken care of. The shuttle service is fabulous! We won't have to rent a car next time. Happy, helpful shuttle drivers took us to Camp Randall, to Target, and to restaurants -- even offering helpful tips and ideas to make our first visit to Madison even more enjoyable. They love their city, their Badgers and their hotel -- it's obvious.