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“Very comfortable and convenient” 4 of 5 stars
Review of BEST WESTERN PLUS InnTowner & the Highland Club

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BEST WESTERN PLUS InnTowner & the Highland Club
3.0 of 5 Hotel   |   2424 University Ave., Madison, WI 53705   |  
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Ranked #12 of 64 Hotels in Madison
Minneapolis, Minnesota
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Very comfortable and convenient”
4 of 5 stars Reviewed July 14, 2013

The best western Inntowner is very well located near the university and central Madison. The rooms are spacious and clean and the breakfast is well down. We stayed here because it was close to Lake Mendota where we could run in the morning

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, July 29, 2013
Dear JlSchulz,

Thank you so much for taking the time to write such a kind review of our property. We are ecstatic that you enjoyed your stay with us and hope to see you again soon. :)

Thanks and make it a great day!

J. Belmont
BEST WESTERN PLUS InnTowner and The Highland Club
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454 reviews from our community

Traveler rating
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    54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Knoxville, Tennessee
Top Contributor
60 reviews 60 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 4, 2013

I stayed here for a weekend when visiting Madison for a conference. The hotel is in a very convenient (albeit not exactly scenic) location in easy walking distance from campus. It is a little further walk to get downtown, but it is doable. The rooms are generous and clean, they do have a gym and swimming pool, high speed wireless (truly high speed!) is free, they have a nice bar downstairs, offer shuttle service to the airport and campus/other locations within 2 miles, and they have breakfast included (did not try it). Staff was very friendly. Would stay here again anytime.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, July 10, 2013
Dear silke72,

Thank you very much to take the time to write such kind words about your stay. Its only with feedback from guests like you that we can improve our property and our services.

We are ecstatic that you enjoyed your stay with us and we look forward to your return to Madison!

Thank you again!

J. Belmont
BEST WESTERN PLUS InnTowner and the Highland Club
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Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 1, 2013

We stayed here with our children for a week, and we'd highly recommend this hotel. We had so much room, the furnishings were very nice, and the hotel was clean. Our interactions with any of the cleaning staff and kitchen staff were great. The desk staff was hit or miss. Some were very helpful and courteous, some not very knowledgeable, and didn't seem interested in making our stay better. Tanika stood out as an exceptionally kind and helpful person.

We were not impressed with the restaurant. The breakfast buffet was very good, but the regular dinner time food was definitely not great, especially for the price. I ordered roast pork loin and got two greasy pork chops with cranberry sauce smeared on top. With plenty of other restaurants nearby, you should be able to find something else. I especially recommend Lombardino's.

Room Tip: We loved our suite with a separate bedroom and living area!
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, July 10, 2013
Dear Ghousemom,

Thank you so much for taking the time to say kind words about us on Trip Advisor. We always appreciate it when a guest such as yourself make the effort to provide us with any feedback, so that we may continually improve our property and our services.

We do apologize that our restaurant didn't exceed your expectations. Our restaurant will be undergoing a lot of positive changes in the near future, so we do invite you to give it another try the next time you are in Madison.

We are ecstatic that you enjoyed all the other aspects of your stay! We're exceptionally proud of Tanika and glad to have her on the team!

Thank you again for your kind words, and we look forward to your return.

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 24, 2013

From booking my room through Best Western by phone through checkout (and every point in between), I found the staff at the InnTowner to be courteous, extremely helpful, friendly and very attentive to their guests' needs. The room was very clean with plenty of towels and toiletries provided. The free breakfast, free coffee available at all times, and freshly popped popcorn in the afternoons are wonderful amenities. The location is perfect for those visiting the UW hospital system and western campus locales. Being an avid walker, I was pleasantly surprised to find a campus bike path just behind the hotel that linked me to my campus destinations. While I walked everywhere during my stay ( to State St, the State Capital, Monona Terrace, Henry Vilas Zoo, to name a few), it was nice to know the hotel does provide a free shuttle service. I have stayed at many hotels through many different hotel chains in major cities throughout the U.S. and I found this hotels one of the best (in my top 3 list). I will definitely plan to stay at the hotel again in my future travels to Madison.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, June 26, 2013
Dear VBadger,

Thank you so much for taking the time to review us on TripAdvisor and for saying such nice things about us. We genuinely do appreciate any and all feed back from out guests.

I am ecstatic that you enjoyed your stay with us and we look forward to exceeding your expectations the next time you stay with us.

Thank you so much again!

J. Belmont
Media and Marketing Coordinator
BEST WESTERN PLUS InnTowner and the Highland Club
608.233.8778
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Saint Paul, Minnesota
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 28, 2013

Once again, we stayed at the Best Western Inntowner, this time for graduation weekend at UW-Madison. This is a convenient location, particularly for football games. The staff at this hotel is very accommodating and always helpful. The shuttle to UW is a great benefit. Very clean rooms, comfortable beds, good internet service, enough parking, nice to have the complimentary food at the Highlander Club, surprisingly good coffee. A great value for a reasonable price.

Room Tip: Top floor has very nice rooms.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, June 3, 2013
Dear OtooleQuinlan,

Thank you so much for choosing to stay with us this past graduation weekend and for taking the time to write such kind words. We appreciate all feedback from our guests and we are overjoyed that you enjoyed your stay.

Please think of us for the next time that you visit Madison. We'll keep the coffee good and hot for you.


J. Belmont
BEST WESTERN PLUS InnTowner and the Highland Club.
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Verona, Wisconsin
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 5, 2013

I stayed with my wife at the Best Western Inntowner in Madison, WI in room 434 from April 25-30, 2013. The stay was quite pleasant, towels were fluffy and plentiful, we asked for and received an abundance of hangers, parking was fine, we either had no neighbors or the acoustic insulation was very good, internet bandwidth was sufficient to watch hulu/netflix videos (and free), the breakfast was decent (though we got tired of the food after two mornings and went elsewhere) and offered multiple options with good service. Free coffee in lobby (decaf and regular), indoor pool was available but small, no laps, just soaking. Ironing board/iron, standard amenities were all available as one might expect.
Walk to the engineering buildings on campus was about 15 minutes, though they had a free shuttle to take you places (need to reserve) and pick you up.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review, June 3, 2013
Dear flu,

Thank you so much for taking the time to write such a nice and complete review of our hotel. We appreciate it not only when guests share feedback with us, but are able to assist future guests in making a great hotel experience for them.

We are very pleased that you enjoyed your stay and hope you will stay with us again the next time that you are in Madison.


Thank you and Make it a Great Day!


J. Belmont
BEST WESTERN PLUS InnTowner and the Highland Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS InnTowner & the Highland Club 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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