The hotel was fine for what I needed. The room was clean, the bed nice, the bathroom acceptable. The "free" internet was VERY slow and frustrating to use - often webpages would not load. I am here on business and it was aggravating. The lighting in the room was very dim - a bit difficult to do serious work. The complimentary shuttle was convenient; however it is a bit odd that the "shuttle" is an unmarked SUV, so it is always a funny little dance to see if you're starting to get into some random person's vehicle or really the shuttle! Maybe a magnet on the side that says Best Western would be nice.
All in all - the hotel was convenient, the staff friendly, professional - BUT with the Internet frustrations I don't think I would stay here again.