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BEST WESTERN PLUS InnTowner & the Highland Club: Traveler Reviews

3.5 of 5
2424 University Ave., Madison, WI 53705
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BEST WESTERN PLUS InnTowner & the Highland Club
Ranked #35 of 62 hotels in Madison
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117 reviews from our community

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Traveler rating
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    33
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Date Rating
Arvada, Colorado, United States
1 review
“Great staff, awful internet”
3 of 5 stars Reviewed October 11, 2012

The staff were extremely accommodating during my stay, but the internet access was putrid. Trying to get any work done in this hotel became absolutely useless because I couldn't send or receive the information I needed quickly enough. Instead, webpages loaded very slowly and many times caused my task to become impossible, Again, good staff, but the company must invest more in wireless technology throughout the hotel.

Stayed September 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hot Springs, Arkansas
1 review
“Extremely helpful staff”
5 of 5 stars Reviewed October 10, 2012

I was in Madison on business for 2 nights and stayed at the InnTowner. The facility was nice, the breakfast was good, and I have no complaints about my stay. When I arrived at the airport after checking out of the hotel, I realized I had left my telephone behind. I called the hotel (on a phone borrowed from a kind passenger) and spoke to Emily Weiss at the front desk who made great efforts to find my phone in the lobby to no avail. She radioed Nick, who had driven me to the airport, and he pulled over to look for my phone as well. Finally, Emily contacted Fabiola Gonzales ,the Executive Housekeeper, who promptly went to my room and found my phone. The hotel took care of all of this in minutes... I was at a point where I needed to decide whether to return to the hotel to find the phone, taking a later flight, so Emily, Nick, and Fabiola's immediate responses were a God-send. Emily, the front desk manager, took my shipping and credit card information and even told me how much it would cost to overnight the phone to me via UPS.
Unfortunately, this isn't the first time I've left my phone behind, but this was definitely the nicest and most helpful group of people I've ever dealt with in finding it. Thanks to you all!

Stayed October 2012, traveled on business
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Aurora, Illinois
1 review
“great customer service!”
4 of 5 stars Reviewed October 4, 2012

I am writing this to express my sincere gratitude to the staff at the Best Western Plus in Madison Wi. In particular, I would like to thank Emily the HR Administrator for her help retrieving an item I left behind. The room was comfortable and the location was ideal. I will probably be coming up to Madison again soon, and I will certainly consider staying at this Best Western Plus!

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tanya R, Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
October 8, 2012
Thank you for your recent business as well as your positive review. I have passed along the information to Emily. We hope to earn your business...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Crosse, Wisconsin
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“CRAPPY HOTEL!!”
1 of 5 stars Reviewed October 4, 2012

We stayed in this hotel prior to going for appointments at UW-Hospital/clinic. This is without a doubt the dirtiest, most worn out hotel we've ever stayed in!! It would do the community a real favor if this hotel was demolished, and either replaced by a parking lot...or a top-notch hotel, like Hilton Garden Inns & Suites. We usually stay in th Hilton properties which are always great, clean, reasonably priced, and very pleasant to deal with!

But this Best Western (better name = Worst Western) sucks!

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Washington DC, District of Columbia
1 review
“Helpful and Kind”
5 of 5 stars Reviewed October 2, 2012

This review is b/c the people here were really nice. Jason, the driver for the hotel was kind and always available for free rides. He was full of information, always timely, and just an all around nice guy. I really appreciate how helpful he was and I would stay here again.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

Also Known As:
Best Western Inntowner And The Highland Club Hotel
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western
Address: 2424 University Ave., Madison, WI 53705
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotels in Madison
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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BEST WESTERN PLUS InnTowner & the Highland Club
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