I was in Madison on business for 2 nights and stayed at the InnTowner. The facility was nice, the breakfast was good, and I have no complaints about my stay. When I arrived at the airport after checking out of the hotel, I realized I had left my telephone behind. I called the hotel (on a phone borrowed from a kind passenger) and spoke to Emily Weiss at the front desk who made great efforts to find my phone in the lobby to no avail. She radioed Nick, who had driven me to the airport, and he pulled over to look for my phone as well. Finally, Emily contacted Fabiola Gonzales ,the Executive Housekeeper, who promptly went to my room and found my phone. The hotel took care of all of this in minutes... I was at a point where I needed to decide whether to return to the hotel to find the phone, taking a later flight, so Emily, Nick, and Fabiola's immediate responses were a God-send. Emily, the front desk manager, took my shipping and credit card information and even told me how much it would cost to overnight the phone to me via UPS.
Unfortunately, this isn't the first time I've left my phone behind, but this was definitely the nicest and most helpful group of people I've ever dealt with in finding it. Thanks to you all!

I am writing this to express my sincere gratitude to the staff at the Best Western Plus in Madison Wi. In particular, I would like to thank Emily the HR Administrator for her help retrieving an item I left behind. The room was comfortable and the location was ideal. I will probably be coming up to Madison again soon, and I will certainly consider staying at this Best Western Plus!

We stayed in this hotel prior to going for appointments at UW-Hospital/clinic. This is without a doubt the dirtiest, most worn out hotel we've ever stayed in!! It would do the community a real favor if this hotel was demolished, and either replaced by a parking lot...or a top-notch hotel, like Hilton Garden Inns & Suites. We usually stay in th Hilton properties which are always great, clean, reasonably priced, and very pleasant to deal with!

But this Best Western (better name = Worst Western) sucks!

This review is b/c the people here were really nice. Jason, the driver for the hotel was kind and always available for free rides. He was full of information, always timely, and just an all around nice guy. I really appreciate how helpful he was and I would stay here again.