I was in Madison on business for 2 nights and stayed at the InnTowner. The facility was nice, the breakfast was good, and I have no complaints about my stay. When I arrived at the airport after checking out of the hotel, I realized I had left my telephone behind. I called the hotel (on a phone borrowed from a kind passenger) and spoke to Emily Weiss at the front desk who made great efforts to find my phone in the lobby to no avail. She radioed Nick, who had driven me to the airport, and he pulled over to look for my phone as well. Finally, Emily contacted Fabiola Gonzales ,the Executive Housekeeper, who promptly went to my room and found my phone. The hotel took care of all of this in minutes... I was at a point where I needed to decide whether to return to the hotel to find the phone, taking a later flight, so Emily, Nick, and Fabiola's immediate responses were a God-send. Emily, the front desk manager, took my shipping and credit card information and even told me how much it would cost to overnight the phone to me via UPS.
Unfortunately, this isn't the first time I've left my phone behind, but this was definitely the nicest and most helpful group of people I've ever dealt with in finding it. Thanks to you all!
- Official Description (provided by the hotel):
- This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more less
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- Also Known As:
- Best Western Inntowner And The Highland Club Hotel Madison
- Best Western Madison
- Madison Best Western