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“Best Western Towne Suites” 4 of 5 stars
Review of BEST WESTERN West Towne Suites

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BEST WESTERN West Towne Suites
2.5 of 5 Hotel   |   650 Grand Canyon Drive, Madison, WI 53719   |  
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Ranked #32 of 63 Hotels in Madison
Potomac, MD, United States
1 review
“Best Western Towne Suites”
4 of 5 stars Reviewed February 17, 2014

The hotel is well managed with a friendly and helpful staff. The building is aged, but has been renovated. The rooms are large and include comfortable beds, a new TV, free in room high speed internet that worked 95% of the time (the one time it went down, it was fixed promptly by the staff), a refrigerator, and a micro wave. The continental breakfast is average, but this is very much enhanced by a short order grill that provides eggs, pancakes, french toast, and waffles; all complimentary. Other amenities are sparse. The hotel does have washer/dryers on site, but the only other amenity is a fitness room no larger than a home gym with two pieces of cardio equipment (both worked) and small hand weights. The location is close to restaurants and a mall. It is 15 minutes to downtown. We did not try their shuttle. I have rated the hotel very good because I believe management has done the best it can do within the building footprint it has. And the staff cares. If the reader's primary interest is value, this will be an excellent hotel. If the reader is interested in more amenities (such as found in a Hilton Garden Inn), this is an average to very good hotel. We were a guest for three nights.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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182 reviews from our community

Traveler rating
    82
    49
    30
    10
    11
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Somerset, WI
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 10, 2014

We stayed thursday, friday and saturday for a conference. We had a double with a couch on the 1st floor facing the north side of the property. Thsi included a nice mini-fridge, microwave and wet bar. The mattess was a little bit stiff for me (I prefer a pillow-top or sleep number, but you won't get that at most hotels), but the bedding was nice and pillows were perfect. The property was older but clean and well maintained. We had no issues with the amenities, good wifi strength and a nice big flat-screen tv with a good selection of premium channels. The heating unit worked good and was nice and quiet. The bathroom was very nice and spacious and the towels were plush. The made to order breakfast was very good with a excellent selection. There was fresh coffee available 24 hours a day. This property is in a nice area of Madison next to the West Towne mall and plenty of shops and restaurants. There was no pool, but this was not a deal-breaker. I would stay here again.

Room Tip: The double rooms with the couch are nice.
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 7, 2014

The room was clean, everything worked, staff was polite and bed was comfortable. Definitely recommend this motel. Breakfast is OK. Bacon is thin and tasteless.....so go with the sausage. It is a little distance to the campus but the roads to the campus are four lanes and move along quickly.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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MN, United States
1 review
5 of 5 stars Reviewed February 1, 2014

This hotel is a real find! The accommodations are clean and comfortable; the beds were especially comfortable and the breakfast set up is amazing--(a breakfast cooked to order as in a restaurant). In addition, the price is unbeatable. I had reserved a single room on a weekly basis and was bumped up to a suit for the same, already very reasonable, price. This happened on two separate occasions. I have recommended this place to others who have been similarly impressed with the accommodations, service, and price. Though close to the highway, noise was not a problem. It pays to make your reservations with them directly rather than online; and be sure to ask about their weekly rates.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Hixton, United States
1 review
5 of 5 stars Reviewed January 22, 2014

We stayed in a suite the last stay at a motel in Madison WI. It was clean, with plenty of space, and just plain homey! We will stay there again! The check in experience was fast and efficient. The staff was friendly both during check in and check out. The motel was in a convient location and easy to get to.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vasteras, Sweden
Top Contributor
58 reviews 58 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 10, 2014

I slept well, the room was clean and the hotel had free internet. You don't need much more when staying for one night passing through. The complimentary breakfast was good and cook to order. I wouldn't have minded going back for seconds, though. I didn't ask, so I don't know whether it was possible or not, but I doubt it.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Twin Lakes, United States
1 review
5 of 5 stars Reviewed January 2, 2014

Although does not look very attractive its outside appearance, this small hotel has all the commodities, I can expect for. The bed was excellent, good breakfast and the room very neat. Definitively i will stay again on this one.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Drive, Madison, WI 53719
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 63 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, UW Madison and University Research Park. Visitors to UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western

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