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“Bargain Price, Awesome Breakfast” 4 of 5 stars
Review of BEST WESTERN West Towne Suites

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BEST WESTERN West Towne Suites
2.5 of 5 Hotel   |   650 Grand Canyon Drive, Madison, WI 53719   |  
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Ranked #32 of 63 Hotels in Madison
Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Bargain Price, Awesome Breakfast”
4 of 5 stars Reviewed August 18, 2008

Upon arriving I had mistakenly booked the room for a month ahead of time, but that was no problem at all. The front desk painlessly gave us a Suite, which was the same price as the 2 King bed room we had orignally booked. The rooms were clean and smelled fine, bed and pull-out sofa bed were both quite comfy, and there were more than adequate amounts of towels in the bathroom.

Breakfast is worth the price of admission alone, with several varieties of plate meals made to order. I would not hesitate to stay at this hotel the next time I'm in Madison.

  • Liked — Breakfast
  • Disliked — $20 taxi to downtown
  • Stayed August 2008, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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182 reviews from our community

Traveler rating
    82
    49
    30
    10
    11
See reviews for
71
37
13
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Bellingham
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 2, 2008

A great option for people traveling with pets or for people simply looking for a clean, comfortable room at a great price. The staff including the management were professional, helpful and friendly. The room while a bit dated was clean, quiet and comfortable. We skipped the breakfasts so cannot comment on quality or quantity of the food as we never saw it. Would stay here again if downtown hotels were unavailable.

  • Liked — Friendly staff
  • Disliked — Location
  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 9, 2007

A group of us, 15 girls, went to Madison, WI for a weekend shopping trip and stayed at the Best Western West Towne Suites.

The hotel was easy to find, right off the beltline and across the street from the West Towne Mall.

We booked four rooms over the internet at a decent price. We checked in at approximately 10:00am on a Saturday morning and all four rooms were ready and located together, nice. Check-in was a little strange, they requested the first and last names of each person in the group even though only one person booked all four rooms and the rooms were already paid for. A credit card was required for any incidentals.

The front desk was helpful with directions and suggestions for restaurants. The public areas in the hotel and the rooms were clean and tidy. The lobby had sofas, chairs and a large screen TV for communal use.

All of our rooms had two full size beds, mini-frig, desk with two chairs, one stuffed chair with ottoman, telephone, TV with remote, alarm clock, iron, ironing board and a sink and counter top area outside the bathroom besides the sink in the bathroom.

One complimentary made-to-order breakfast ticket was given for each person registered. The breakfast area was decent size, the tables were consistently being cleared and wiped off. Breakfast consisted of a choice of three hot entrees: french toast, pancakes, or two eggs along with bacon or sausage and hash brown potatoes. There were also cereals, milk, coffee, tea, juices, fresh fruits, bread, bagels and condiments. The breakfast and service was very good.

We did not use any other services provided, therefore, I can not comment on them.

I would recommend this hotel and I would stay here again.

  • Stayed November 2007
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Top Contributor
100 reviews 100 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
92 helpful votes 92 helpful votes
1 of 5 stars Reviewed September 16, 2007

They advertise king sized beds. Beware - they have two sizes of king sized beds, but fail to disclose that to the public. You will be charged the same rate for a room with a regular king sized bed as a room with what is a smaller bed, which they claim is also a king sized bed.

I brought this to hotel's attention, and they engaged me in argument for 15 minutes; terrible customer service. General manager did not once appear to rectify problem. Hid in his office.

Also, this place has no elevator. Be prepared to carry your luggage up stairs and to your room.

Stayed August 2007
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rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review, November 13, 2007
It is unfortunate that this Guest did not like our California/ Hotel(72 inch width) King size Beds in single Bed Rooms. Upon concern our Front Desk Supervisor happily gave Double King Bed Room which carry standard(76 inch width) King beds with no extra charge. More than one size King beds are used industry wide.
Since we don't have elevator in Two-story building we are always pleased to offer Room on first floor. Customer service and Guest satisfaction is our highest priority and our goal is to make our Guest feel at home. Thanks for the valuable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, OH
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed August 25, 2007

We stayed here one night while traveling. The hotel was a little hard to find. There is no pool, so if this is important, don't stay here. The room was very nice, large, and clean. There is shopping nearby and lots of restaurants. The cook to order breakfast was good but not outstanding. You have 4 or 5 choices, but you cannot subsitute or get more than one. Some men did not think it was enough food. The morning we ate, there was not fresh fruit available, as stated on the menu. The menu consisted of eggs (cooked how you wanted them), hash browns (not very hot), bacon or sausage. There was also french toast. I can't remember what else was on the menu. There was an area where you made your own toast, or bagels, etc. There was also a juice bar, milk, coffee, and tea. Cereal was also available. Overall it was not bad and was much better than just a continental breakfast. Saved us having to go to a restaurant. Go early, it greats crowded quick. The hotel staff were very pleasant and helpful.

We used our military discount and this hotel was very reasonable. I would definitely stay here again.

  • Liked — The bed was very comfortable; the room was very clean.
  • Disliked — No pool or hot tob.
  • Stayed June 2007, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbus, Indiana
Top Contributor
99 reviews 99 reviews
56 hotel reviews
Reviews in 61 cities Reviews in 61 cities
178 helpful votes 178 helpful votes
3 of 5 stars Reviewed July 12, 2007

Can't fault the breakfast. Very reasonable pricing for all, considered. The A/C didn't work with a hoot. Other party with us got a room upgrade due to the odor in her room.

All in all.. ok for the rate.

  • Stayed July 2007
    • 3 of 5 stars Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2007

Huge clean rooms, great soundproofing, seamless wifi, and a true made to order breakfast make this property a great value. The beds are comfortable, there is a fridge in the room, and plenty of workspace. Although this is an older property, it is spotlessly clean and very well maintained. Great for business travelers, extended stays, or families. No elevator, so request a ground floor room if you don't want to take the stairs.

  • Stayed April 2007
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Drive, Madison, WI 53719
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 63 Hotels in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, UW Madison and University Research Park. Visitors to UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western

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