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“Outstanding hotel!” 5 of 5 stars
Review of Holiday Inn Madison at The American Center

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Holiday Inn Madison at The American Center
3.0 of 5 Hotel   |   5109 W Terrace Drive, Madison, WI 53718   |  
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Ranked #17 of 62 Hotels in Madison
Certificate of Excellence
Hot Springs Village, Arkansas
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Outstanding hotel!”
5 of 5 stars Reviewed July 22, 2014

Over the years many of the Holiday Inn hotels have become timeworn (not the HI Express hotels, which are usually very good). This was certainly not the case at the Madison HI. The hotel is lovely and the staff is very friendly and helpful. Plus, after a day of battling road construction it was nice to find they had a good restaurant with a full bar!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Rita T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, July 24, 2014
We certainly have our share of road construction in the area and we are glad that after battling it all day you were able to relax in our restaurant and bar. We are proud of the wonderful facilities and the level of service we offer to each of our guests. Each member of our team goes above and beyond to offer exceptional service and to offer a clean well maintained facility. Thanks for such great comments.
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246 reviews from our community

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bonz65
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 22, 2014

Stayed there Sunday 7/20/14 Wonderful staff. Nice pool with BB nets. Bartender was great! Room was wonderful! The fitness center was very clean and appeared to be in good working order (did not use it but I talked to a person who was pleased)

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
2 Thank bonz65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, July 24, 2014
It is always a pleasure to read comments that recognizes the great staff that we have. Each member of our team does everything they can to make each guest's stay a memorable experience. Our facilities speak for themselves and you endorsed the fact that our staff is top notch. thank You
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee WI
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 15, 2014

We recently stayed here for 2 nights. I was very pleased with the staff at check in, they were very accommodating and pleasant to talk to.
We found the wonderful breakfast buffet - with excellent service, to be superb.
The rooms were clean, spacious. It was very hot while we were there, and the air conditioner worked wonderfully!!
My family and I would stay here again.
We really enjoyed it.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank madsmombv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, July 24, 2014
Thanks for the wonderful feedback! We offer one of the best breakfast buffets around offering a great assortment of items. Our kitchen staff always goes above and beyond. The same is true with our housekeeping staff. They know the importance of offering each guest a clean and comfortable room upon their arrival. Thanks for staying with us and we hope we have the pleasure of seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hartford, Connecticut
Level Contributor
113 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed June 27, 2014

I've stayed at this hotel for at least 30 nights this year and I have nothing to complain about! The hotel is still pretty new, so my rooms were always big, clean and comfortable. It's very convenient to have a bar/restaurant in the hotel and it's pretty decent. The best thing by far is the gym - I wish all hotels out there put this much thought into their gyms.

One thing I'd recommend the hotel management looks at improving is the breakfast staff - there have been a lot of mornings where I was completely ignored by the staff and got no coffee/orange juice (of course I didn't care to ask).

  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank BigGFoodie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 9, 2014

We would like to thanks the staff at the Holiday Inn at The American Center for their superb efforts and service for our group. We hosted over 100 people in in their hotel last weekend. The staff was flawless and well organized in accommodating all of us! We highly appreciate their efforts.

See you next year!!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Vernon, Ohio, United States
Level Contributor
206 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed May 7, 2014 via mobile

This is a relatively new and clean HI. The staff is friendly and the lobby is inviting. There are free weights and a weight machine in the fitness room which is a treat considering that most place only have a treadmill and a bike. My room was spacious but I was near the elevator which had strange wind notices all night. Avoid the X29 rooms.

Stayed May 2014, traveled on business
Helpful?
Thank Guy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 5, 2014

Stayed here 2 nights on a business trip. This is a newer hotel. Found my queen room to be quite comfortable and sparkly clean. I have recently found that I sleep really well in the Holiday Inns. The beds are comfortable and they have great pillows, too.

The exercise facility is better than average for a hotel; free weights, smith machine, benches and the regular cardio stuff. I almost never see that in a hotel any more.

This hotel also has a restaurant that serves a very complete breakfast buffet. It's not complimentary but it's worth the money. I ate a steak salad one night and found it to be quite good, too.

Located a few miles from the airport and convenient to the East Towne Mall and restaurants. Madison isn't a big city so, you're not far from much wherever you stay.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Bouyscout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Madison at The American Center

Address: 5109 W Terrace Drive, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Madison
#15 Romantic Hotel in Madison
Price Range (Based on Average Rates):
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
Number of rooms: 92
Official Description (provided by the hotel):
Award Winning Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn

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