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“Ready for Holiday!” 5 of 5 stars
Review of Holiday Inn Madison at The American Center

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Holiday Inn Madison at The American Center
3.0 of 5 Hotel   |   5109 W Terrace Drive, Madison, WI 53718   |  
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Ranked #18 of 63 Hotels in Madison
bonz65
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Ready for Holiday!”
5 of 5 stars Reviewed July 22, 2014

Stayed there Sunday 7/20/14 Wonderful staff. Nice pool with BB nets. Bartender was great! Room was wonderful! The fitness center was very clean and appeared to be in good working order (did not use it but I talked to a person who was pleased)

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, July 24, 2014
It is always a pleasure to read comments that recognizes the great staff that we have. Each member of our team does everything they can to make each guest's stay a memorable experience. Our facilities speak for themselves and you endorsed the fact that our staff is top notch. thank You
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199 reviews from our community

Traveler rating
    137
    44
    13
    4
    1
See reviews for
38
32
24
85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Milwaukee WI
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 15, 2014

We recently stayed here for 2 nights. I was very pleased with the staff at check in, they were very accommodating and pleasant to talk to.
We found the wonderful breakfast buffet - with excellent service, to be superb.
The rooms were clean, spacious. It was very hot while we were there, and the air conditioner worked wonderfully!!
My family and I would stay here again.
We really enjoyed it.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, July 24, 2014
Thanks for the wonderful feedback! We offer one of the best breakfast buffets around offering a great assortment of items. Our kitchen staff always goes above and beyond. The same is true with our housekeeping staff. They know the importance of offering each guest a clean and comfortable room upon their arrival. Thanks for staying with us and we hope we have the pleasure of seeing you again soon.
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West Hartford, Connecticut
Top Contributor
66 reviews 66 reviews
66 hotel reviews
Reviews in 53 cities Reviews in 53 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 27, 2014

I've stayed at this hotel for at least 30 nights this year and I have nothing to complain about! The hotel is still pretty new, so my rooms were always big, clean and comfortable. It's very convenient to have a bar/restaurant in the hotel and it's pretty decent. The best thing by far is the gym - I wish all hotels out there put this much thought into their gyms.

One thing I'd recommend the hotel management looks at improving is the breakfast staff - there have been a lot of mornings where I was completely ignored by the staff and got no coffee/orange juice (of course I didn't care to ask).

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 9, 2014

We would like to thanks the staff at the Holiday Inn at The American Center for their superb efforts and service for our group. We hosted over 100 people in in their hotel last weekend. The staff was flawless and well organized in accommodating all of us! We highly appreciate their efforts.

See you next year!!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Vernon, Ohio, United States
Top Contributor
100 reviews 100 reviews
17 hotel reviews
Reviews in 51 cities Reviews in 51 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 7, 2014

This is a relatively new and clean HI. The staff is friendly and the lobby is inviting. There are free weights and a weight machine in the fitness room which is a treat considering that most place only have a treadmill and a bike. My room was spacious but I was near the elevator which had strange wind notices all night. Avoid the X29 rooms.

Stayed May 2014, traveled on business
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Charlotte, North Carolina
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 5, 2014

Stayed here 2 nights on a business trip. This is a newer hotel. Found my queen room to be quite comfortable and sparkly clean. I have recently found that I sleep really well in the Holiday Inns. The beds are comfortable and they have great pillows, too.

The exercise facility is better than average for a hotel; free weights, smith machine, benches and the regular cardio stuff. I almost never see that in a hotel any more.

This hotel also has a restaurant that serves a very complete breakfast buffet. It's not complimentary but it's worth the money. I ate a steak salad one night and found it to be quite good, too.

Located a few miles from the airport and convenient to the East Towne Mall and restaurants. Madison isn't a big city so, you're not far from much wherever you stay.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 29, 2014

This Holiday Inn is perfectly situated for us as a stop-over between central Indiana and Minneapolis (just can't make that 10-hr trip all in one day anymore!). The staff is consistently friendly and helpful, the lobby fireplace and aquarium very pleasant, the restaurant convenient and reasonably good (really good coffee) with lots of tv screens. All the rooms we have stayed in have been very clean and well furnished, with very comfortable beds and lots of big, fluffy pillows. There's a good Irish pub/restaurant and also a gas station about a minute away in the same business park. Good value here.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, May 5, 2014
Thanks for the positive feedback. It's a pleasure to hear that each time you have stayed at the Holiday Inn Madison, we have met your expectations and that your stay with us was enojyable. We look forward to seeing you on that next multi state trip.
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Additional Information about Holiday Inn Madison at The American Center

Address: 5109 W Terrace Drive, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Madison
#15 Romantic Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
Official Description (provided by the hotel):
Award Winning Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn

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