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“Awesome hotel!!!” 5 of 5 stars
Review of Holiday Inn Madison at The American Center

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Holiday Inn Madison at The American Center
3.0 of 5 Hotel   |   5109 W Terrace Drive, Madison, WI 53718   |  
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Ranked #16 of 63 Hotels in Madison
1 review
“Awesome hotel!!!”
5 of 5 stars Reviewed September 25, 2013

Great location. Clean rooms. Excellent guest service! Kristin Mitchell was amazing -very attentive, welcoming and friendly!! Food was excellent - very fresh and flavorful!!! Casey and Brandon were wonderful! Will definitely be back. Thank you! Thank you!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, October 8, 2013
Wow thanks for the great review. It is not often that staff members are mentioned by name
but thank you for doing so. I have shared your compliments with Casey, Kristin and Brandon and they were honored that you mentioned them by name. Thank you for giving me the opportunity to recognize them for a job well done! We thank you for your business and hope to see you again when your travels bring you back to the area!
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203 reviews from our community

Traveler rating
    138
    47
    13
    4
    1
See reviews for
38
33
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88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
No. California
Top Contributor
158 reviews 158 reviews
26 hotel reviews
Reviews in 54 cities Reviews in 54 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 21, 2013

This property is a bit removed from the Capitol (our destination) but there was a triathlon and football game that weekend Distance was approximately 8 miles. The room was quite comfortable and clean. The staff was friendly and accommodating and handled the crowd well. They printed out a map of nearest restaurants and grocery store. We would recommend this property.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Bay, Wisconsin
1 review
3 of 5 stars Reviewed September 21, 2013

Service with hotel reservation via telephone was not very helpful; reception area small and unwelcoming; front desk staff were not always welcoming or very professional; repairs in room bath were not taken care of; breakfast should be free given price per night's stay; rooms were average; beds were comfortable; check out was not extremely efficient or professional; location was good and out of beaten trail of downtown Madison; cost for a nights stay is much too high for what you get or don't get; this is more of a two-two and one-half star hotel than a three star hotel; there are better values, more professional service, and enjoyable/friendly accommodations just down the road in the same area that are definitely three stars

Room Tip: Courtyard Marriot is a better value and just around the corner.
See more room tips
  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Madison at The American Center, responded to this review, October 7, 2013
Dear deetzk,

Thank you so much for sharing your feedback about our hotel. We value you as our guest and we appreciate your opinion. Allow us to apologize that you did not receive the quality customer service and high standard accommodations that we are renowned for. We regret that you left unsatisfied with the level of the staff response. We will ensure that these issues are addressed so this does not re-occur in the future. We would cherish a chance to prove our true hospitality should your travels bring you here again.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Roselle, Illinois, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 3, 2013 via mobile

Nice huge room. We were upgraded when we arrived! Bed was comfy. Excellent service. We will stay again. Hotel is only about 15 minutes by car to downtown. Well worth the affordability. Workout room looked nice as well as the pool. Wish breakfast was complimentary, but it wasn't.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 29, 2013

Stopped here for a night on a drive through the mid-west. Check in was super friendly. This hotel room was bigger than my apartment. Super clean bathroom. Just lovely. Since the room service menu had really reasonable prices, we decided to try ordering in for breakfast, which is something we never normally do. So happy we did! The food arrived quickly, was piping hot, and really yummy! Great stay.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, September 17, 2013
Glad you decided to stop and stay as our guests. We are happy to hear that the staff was friendly, the room was clean and the food delicious. Our rooms are vary spacious and equipped with all of the modern amenities. Our "Geier's Grill" restaurant and lounge offers a great selection of menu items for breakfast and dinner and cool refreshing beverages in the evening. Thanks for the great comments and hope to see you again soon.
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Columbus, Ohio
1 review
5 of 5 stars Reviewed August 29, 2013

This is the best Holiday Inn by far. The staff is very friendly and accommodating, awesome pool and jacuzzi, friendly bar with great food and drink specials. I only stay here when I am in Madison, WI. The shuttle is God sent and seats 11. Mall and restaurants are very close. Perfect for the family or an intimate get away with your partner.

Shawnda

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, October 8, 2013
Thank you for the very favorable comment. It's always great to hear positive comments and I will certainly see that they are shared with our staff members. Thanks for choosing us as the place to stay in Madison and we hope that we have the pleasure of seeing you again soon.
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1 review
5 of 5 stars Reviewed August 15, 2013 via mobile

I recently stayed at the Holiday Inn while I was in town taking the Wisconsin State Bar Exam. My stay could not have been more pleasant. Every staff member, from the front desk to the general manager, head chef, and sales team, was more than willing to assist each one of their guests with anything they needed. On top of being extremely knowledgable and professional, they were all kind and pleasant, a real rarity in the service industry. I will definitely be a returning guest as soon as I am back in the Madison area!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review, September 17, 2013
Thank you for the wonderful comments about the staff and your recent stay with us. We pride ourselves in the professional and friendly service we extend to each of our guests. We know that during your time with us you were a bit stressed with the big Bar Exam and hopefully our hospitality took a bit off the edge. The entire staff is excited to hear that you successfully completed the exam. CONGRATULATIONS FROM ALL OF US!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Madison at The American Center

Address: 5109 W Terrace Drive, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Madison
#15 Romantic Hotel in Madison
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Madison at The American Center 3*
Number of rooms: 92
Official Description (provided by the hotel):
Award Winning Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn

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