We spent one night in this hotel and all I can say positive was that the hotel was clean and the bed was comfortable. As well as having a very good and fast Wi-Fi connection. The negatives were that the walls as thin so we could hear everything going on in the hall and in the rooms around us. There was no microwave in the room and refrigerator was warm, we had to pull it out from under the counter to change the tepature setting as it was located on the back of the fridge.
Even though check out was advertised as noon, we had cleaning staff knocking on our door at 9:00AM and trying to get into our room to clean it.
A caution with this hotel was that they advertise a FREE hot breakfast buffet with the room, but when we went down for breakfast there was a continental breakfast buffet and a hot breakfast buffet that had a sign on it that said the hot buffet was an extra four dollars per person. So we chose to stick with the continental buffet and that only included toast, bagels, small muffins and fruit and as we were finishing our breakfast we were handed a $9.71 dollar bill for breakfast. On the bill I was charged just shy of $3.00 for two pieces of buttered toast, which was horrible and that I could not finish. We complained about the bill and pointed out that the room was to include a free breakfast. We were told “Oh you have to get coupons from the front desk for the breakfast” these coupons were not given to us and we were not told that we had to ask for them. So I watched as several other people at the breakfast buffet were given bills and paid for their breakfast. What a rip off to scam more money out of the guests.
It has been a long time since I stayed at a Holiday in but after them lying to me and trying to scam more money out of me it will be a long time again before I step into another Holiday Inn. I can stay at much nicer hotels for only a few dollars more a night and not be lied to and ripped off.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I sincerely apologize for the inconveniences you experienced during your stay. I will be discussing your comments with my staff to evaluate the policies and procedures we have in place regarding our breakfast, and I’d like to assure you that we are not trying to scam or cheat guests out of their hard-earned money. Unfortunately, breakfast is not included at our hotel, but some package rates that include breakfast are available, and our restaurant Geier’s Grill is open every morning.
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We do indeed have a 12pm check-out time (11am at most hotels) and a 4pm check-in time. Holiday Inn offers a program called ‘Express Checkout’. At night, a receipt is slipped under the door of occupied guestrooms, allowing guests to bypass the front desk when checking-out in the morning. Consequently, housekeeping does not know which rooms have departed and which rooms are still occupied, so they must knock on doors to find the ‘Express Checkout’ rooms they can enter and clean earlier. Regrettably in this instance, the policy affected your stay, so I understand your frustration and apologize for the trouble. We invite all our guests to utilize the ‘Do Not Disturb’ signs placed in every room. Housekeeping will not attempt to clean those rooms until the sign has been removed or the check-out time has passed.
All our rooms are equipped with a mini-refrigerator, 32” HDTV, hair dryer, coffeemaker, and safe, whereas additional amenities, such as a microwave, business center, convenience store, restaurant, pool, hot tub, and fitness center, can be found on our first floor for public use.
I’m glad our free high-speed wireless internet access and clean facilities were positive parts of your stay, which I believe is more characteristic of our ‘Quality Excellence’ award-winning hotel. Please feel free to contact me at email@example.com if you have any other comments or concerns, and I appreciate the time you took writing this review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.