By way of background, I spend 75+ nights/year in hotels for work and pleasure. This is one of the best run properties I've ever stayed in, and as a result was the only place I will stay in Madison and one of the best Courtyards I've ever experienced. The entire staff - front desk, maintenence, housekeeping, restaurant professionals, landscapers- treat this property as if they own it themselves. Exceptionally clean rooms and common areas; friendly and professional staff. If there was ever an issue during my 10-12 stays (think about your own home and your occasionally quirky internet), the issue was addressed quickly and was followed up on to see if the issue was fixed properly. Keep up the great work!