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“Great property; excellent staff” 5 of 5 stars
Review of Courtyard by Marriott Madison East

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Courtyard by Marriott Madison East
3.0 of 5 Hotel   |   2502 Crossroads Drive, Madison, WI 53718   |  
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Ranked #6 of 63 hotels in Madison
Wayne, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“Great property; excellent staff”
5 of 5 stars Reviewed November 12, 2012

By way of background, I spend 75+ nights/year in hotels for work and pleasure. This is one of the best run properties I've ever stayed in, and as a result was the only place I will stay in Madison and one of the best Courtyards I've ever experienced. The entire staff - front desk, maintenence, housekeeping, restaurant professionals, landscapers- treat this property as if they own it themselves. Exceptionally clean rooms and common areas; friendly and professional staff. If there was ever an issue during my 10-12 stays (think about your own home and your occasionally quirky internet), the issue was addressed quickly and was followed up on to see if the issue was fixed properly. Keep up the great work!

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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177 people have reviewed this hotel

Traveler rating
    120
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
USA
Top Contributor
71 reviews 71 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 2, 2012

We were in Madison for a U.Wisconsin football game so the property was full for the weekend. Excellent helpful front desk staff, with clean and well-maintained rooms and lobby. The exercise room, and swimming area also were well maintained. The exercise room could use more cardio equipment, but for the size of the room, the provided machines were adequate. The price was a bit steep, particularly considering the price the local Sheraton was promoting.

Room Tip: Ask for a room away from the freeway
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleton, Wisconsin
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2012

I travel frequently for work and this hotel has their act together=> clean, updated, excellent location, over the top friendly staff, furniture/fixtures, maintenance, exercise room clean, and great tech friendly lobby.

Room Tip: ask for balcony room facing the city
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 24, 2012 via mobile

This is a modern courtyard outside of downtown Madison. If you are committed to the Marriott brand (as I am), this is your Madison choice (no downtown Marriott). The staff are very friendly and helpful. Check in was smooth and dinner suggestions were excellent. Room was clean, modern and comfortable. I am very happy with the switch to having The Bistro for all dining options; I love the parfaits! All around good experience. Will stay again!

Stayed October 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbury, Minnesota
Top Contributor
78 reviews 78 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 23, 2012

This is probably one of the cleanest and well maintained hotels I have stayed in in recent memory. Everyone from the desk staff to the cleaning staff were so friendly. This is a typical business hotel and the lobby has a very open feel to it along with a little so called snack bar where you can get breakfast and in the evening drinks and appetizers. There are four computers to use for your convenience. The pool and whirlpool are well maintained and they were even closed a couple hours during my two night stay so I know they are well maintained.

The rooms are clean, and the beds are comfortable. There are restaurants within walking distance and a mall area is nearby On the other side of the interstate. It may be classified as a business hotel, but can be enjoyed by families also.

Room Tip: Request a room facing west to see the city.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eagan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 12, 2012

We were driving to Chicago from Minneapolis and decided at the last minute to stop in Madison and sleep. Drove up to the courtyard with no reservation. Amy at the front desk was awesome. Got us a room right away at a great rate. I have a allergy to down. Amy almost beat us to our room bringing me foam pillows. Room nice and clean. Hotel overlooks the hwy was surprised you could not hear it. Had breakfast the next morning in the hotel lobby food great, staff even better. Thanks for a lovely stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 10, 2012

PROS:
-extremely well-appointed and comfortable room
-quiet property and surrounds (hotel/business park area)
-well-stocked 24 hr snack and drink (alcohol, too) "marketplace"
-24 hr Starbucks
-decent, though limited menu in cafe
-friendly and helpful staff
-shuttle travels within 5 miles of hotel, includes airport

CONS:
-$20-30 cab ride to downtown Madison, shuttle doesn't go that far

Room Tip: 4th floor room 423 was very quiet
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Madison East

Address: 2502 Crossroads Drive, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Madison
#8 Family Hotel in Madison
#10 Business Hotel in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Madison East 3*
Official Description (provided by the hotel):
The new state-of-the-art lobby at Courtyard Madison East hotel provides greater flexibility and choices for our guests with inviting, flexible spaces to work, socialize and entertain. We are located just minutes from East Towne Mall, downtown Madison, University of Wisconsin, Kohl Center, and Alliant Energy Center. ... more   less 
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Also Known As:
Courtyard By Marriott Madison East Hotel Madison
Courtyard Madison East
Madison Courtyard
Madison Marriott

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