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“Good property, bit overpriced” 4 of 5 stars
Review of Courtyard by Marriott Madison East

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Courtyard by Marriott Madison East
3.0 of 5 Hotel   |   2502 Crossroads Drive, Madison, WI 53718   |  
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Ranked #6 of 63 Hotels in Madison
USA
Top Contributor
75 reviews 75 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
“Good property, bit overpriced”
4 of 5 stars Reviewed November 2, 2012

We were in Madison for a U.Wisconsin football game so the property was full for the weekend. Excellent helpful front desk staff, with clean and well-maintained rooms and lobby. The exercise room, and swimming area also were well maintained. The exercise room could use more cardio equipment, but for the size of the room, the provided machines were adequate. The price was a bit steep, particularly considering the price the local Sheraton was promoting.

Room Tip: Ask for a room away from the freeway
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 reviews from our community

Traveler rating
    121
    48
    7
    4
    0
See reviews for
54
41
11
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Appleton, Wisconsin
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2012

I travel frequently for work and this hotel has their act together=> clean, updated, excellent location, over the top friendly staff, furniture/fixtures, maintenance, exercise room clean, and great tech friendly lobby.

Room Tip: ask for balcony room facing the city
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 24, 2012 via mobile

This is a modern courtyard outside of downtown Madison. If you are committed to the Marriott brand (as I am), this is your Madison choice (no downtown Marriott). The staff are very friendly and helpful. Check in was smooth and dinner suggestions were excellent. Room was clean, modern and comfortable. I am very happy with the switch to having The Bistro for all dining options; I love the parfaits! All around good experience. Will stay again!

Stayed October 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbury, Minnesota
Top Contributor
81 reviews 81 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 23, 2012

This is probably one of the cleanest and well maintained hotels I have stayed in in recent memory. Everyone from the desk staff to the cleaning staff were so friendly. This is a typical business hotel and the lobby has a very open feel to it along with a little so called snack bar where you can get breakfast and in the evening drinks and appetizers. There are four computers to use for your convenience. The pool and whirlpool are well maintained and they were even closed a couple hours during my two night stay so I know they are well maintained.

The rooms are clean, and the beds are comfortable. There are restaurants within walking distance and a mall area is nearby On the other side of the interstate. It may be classified as a business hotel, but can be enjoyed by families also.

Room Tip: Request a room facing west to see the city.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eagan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 12, 2012

We were driving to Chicago from Minneapolis and decided at the last minute to stop in Madison and sleep. Drove up to the courtyard with no reservation. Amy at the front desk was awesome. Got us a room right away at a great rate. I have a allergy to down. Amy almost beat us to our room bringing me foam pillows. Room nice and clean. Hotel overlooks the hwy was surprised you could not hear it. Had breakfast the next morning in the hotel lobby food great, staff even better. Thanks for a lovely stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 10, 2012

PROS:
-extremely well-appointed and comfortable room
-quiet property and surrounds (hotel/business park area)
-well-stocked 24 hr snack and drink (alcohol, too) "marketplace"
-24 hr Starbucks
-decent, though limited menu in cafe
-friendly and helpful staff
-shuttle travels within 5 miles of hotel, includes airport

CONS:
-$20-30 cab ride to downtown Madison, shuttle doesn't go that far

Room Tip: 4th floor room 423 was very quiet
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookfield, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 8, 2012

I had my wedding at lake windsor golf club which is about 15 minutes from this hotel. Although the shuttle option to and from the the hotel there is great, they were less than friendly at the end of the night when the shuttle had to come back later than expected to get everyone home safe. We were assured that it would not be a problem how late the shuttle came but the driver then insisted he was done at midnight. Luckily he did come back for the rest of the guests. We had a block of rooms reserved at this hotel and many guests called and were told that our room block was full, even though it wasn't. When our block was full the staff also assured us that they would direct guests to the Fairfield next door, which they failed to do even after we called twice to remind them and express how unhappy we were that guests were being told our block was full when it wasn't and that when it did fill up they were to be directed next door. When guests did check in we had a couple that had their air conditioner blowing out heat. They proceeded to call the from desk where they told them to "turn on a fan and open a window" and they would TRY and find them another room.

Overall I was very unsatisfied with our experience here. I am a HUGE Marriott fan but this was disappointing. When a party brings in at least 60 hotel rooms you should be more than accommodating to their needs and even after we mentioned how unhappy we were, we were basically just blown off. I will not be staying here again.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gopgenorth, Manager at Courtyard by Marriott Madison East, responded to this review, October 15, 2012
Thank you taking the time to review your recent stay at Courtyard Madison East. I truly value your feedback and use it as a tool to bring about necessary improvements at our hotel. I am disappointed to hear you did not enjoy your hotel experience. Courtyard Madison East has a great reputation in Madison and is highly regarded by our guests. I will be sure to forward your feedback on your experience to our management team. It is important to us that we are providing exceptional service to all guests.

I appreciate your feedback regarding the hotel shuttle and apologize; I will with the shuttle team to discuss your comments. We do provide this service to Lake Windsor and drivers know they should be making extra return trips when guests are still at Lake Windsor at the end of the night.

I will also be using your feedback regarding the reservation process for groups and how to address guest concerns regarding equiptment with the front desk team to ensure future guests are provided exceptional service.

If you would, I would love to speak with you personally to gain more detail regarding your comments. Our hotel and team members work hard to exceed our guest’s expectations and I would love to explore your thoughts to understand what we can do in the future. I also encourage you to try us again when you are in Madison so we can prove your experience is not common at Courtyard Madison East. I can be reached at 608-661-8100 or gopgenorth@ncghotels.com

Thank you again for the great feedback.

Best Regards,
Greg Opgenorth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Madison East

Address: 2502 Crossroads Drive, Madison, WI 53718
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Madison
#7 Family Hotel in Madison
#10 Business Hotel in Madison
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Madison East 3*
Number of rooms: 127
Official Description (provided by the hotel):
The new state-of-the-art lobby at Courtyard Madison East hotel provides greater flexibility and choices for our guests with inviting, flexible spaces to work, socialize and entertain. We are located just minutes from East Towne Mall, downtown Madison, University of Wisconsin, Kohl Center, and Alliant Energy Center. ... more   less 
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Also Known As:
Courtyard By Marriott Madison East Hotel Madison
Courtyard Madison East
Madison Courtyard
Madison Marriott

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